Problems with Shockwave in Window 10?

Question

I installed windows 10 on my daughters laptop and ever since she cannot watch youtube videos or anything that relies on Shockwave to play. The playback jumps and the sound is reminiscent of max headroom having a glitch. I have searched online for a solution but everything relates to windows 8 or earlier. The type of things tried so far, have been to check that it is enabled using the cog icon in IE and managing add on's. I have tried to disable hardware acceleration but this does not seem to be achievable in Windows 10. I tried to uninstall to reinstall but again could not find a way of doing this as it does not show up as a program. Please help.

jeromiec83223024 · Answer

To give you any useful advice, I'm going to need to know more about your computer and browser:

https://forums.adobe.com/thread/1195540

Also, are you sure the videos are Flash? Please right-click and check. If it says About Flash Player in the context menu, it's a Flash video.

I'd start with the video troubleshooting guide, here:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

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