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Participant
February 20, 2018
Question

prompted to close Chrome during installation, but Chrome is not open

  • February 20, 2018
  • 3 replies
  • 1255 views

i am installing adobe flash player on my pc while installing a message is shown saying that please close the chrome browser and opera .i have no chrome browser on my pc but still it is showing close it.

[moderator: edited title to summary of  issue being reported]

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3 replies

jeromiec83223024
Inspiring
April 27, 2018

Chrome-based apps like Hangouts will keep the Chrome process running, even after you've closed the browser.  You'll need to exit those as well.

_maria_
Legend
February 20, 2018

It's possible some other application (e.g. Google Hangouts) is identifying itself as Chrome.  You can use Task Manager on Windows or Activity Monitor on Mac to locate the 'Chrome' process and terminate it.

ridhij4208356012135538
Adobe Employee
Adobe Employee
February 20, 2018

Hi,

Is there any other user configured on your machine? What OS are you using?

Thanks!