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chee hoongl96657967
chee hoongl96657967
Participant
March 30, 2018
Answered

prompted to close Chrome when installing

  • March 30, 2018
  • 2 replies
  • 12913 views

I tried to install adobe flash player but each time it says please close CHROME even though i have ALREADY close it!

Why !

This topic has been closed for replies.
Correct answer _maria_

On Mac, make sure to exit the app, not just close the browser window.  If you've exited out of the app and still being prompted to close Chrome, it's either still in memory, or some other app is identifying itself is Chrome.  Use Task Manager (Windows) or Activity Monitor (Mac) to look for the Chrome process and terminate it.  Be sure to configure Task Manager / Activity Monitor to display processes for all users.

If you're being prompted to close the browser, your installing the same version that's already on the system and the app needs to be closed to be able to delete the installed version files to then install the version you're attempting to install.


Also note that Google embeds Flash Player in Chrome and you shouldn't have to install it manually.  Google does disable Flash by default in Chrome, so most likely you just need to enable Flash on the site you are attempting to view Flash content on.  See Use or fix Flash audio & video - Computer - Google Chrome Help for assistance.

If the suggestions on Use or fix Flash audio & video - Computer - Google Chrome Help don't work, provide the following information:

  • Exact URL to content that is not displaying.
  • operating system, including version
  • Launch Chrome and navigate to chrome://flash, post the information in the Google Chrome, OS, and Flash plugin fields.  For example:
    Google Chrome65.0.3325.181 ()
    OSMac OS X
    Flash plugin29.0.0.113 /Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin

Thank you.

--

Maria

2 replies

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
April 27, 2018

Also, just in case someone else runs into this, Chrome-based apps like Hangouts also keep Chrome running in the browser.  If you've exited Chrome but it's still running, it's usually Hangouts.

D
daneaffr
Known Participant
October 16, 2020

I'm  having this same problem.  I don't use hangouts.  I rebooted my machine and used MS Edge to get to the download page and it still tells me to shut down chrome.  I had no other apps open on the PC at all.  Very annoying!

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
October 21, 2020

Hmm.. the new version of Microsoft Edge is a fork of Chromium, the open-source version of Google Chrome.  I'm thinking that we might be seeing an edge-related process as Chrome.  

 

Open Task Manager and just start killing off anything Chrome or Edge related.  When you kill the right process, the installer should proceed.  

_maria_
Community Manager
_maria_Community ManagerCorrect answer
Community Manager
March 30, 2018

On Mac, make sure to exit the app, not just close the browser window.  If you've exited out of the app and still being prompted to close Chrome, it's either still in memory, or some other app is identifying itself is Chrome.  Use Task Manager (Windows) or Activity Monitor (Mac) to look for the Chrome process and terminate it.  Be sure to configure Task Manager / Activity Monitor to display processes for all users.

If you're being prompted to close the browser, your installing the same version that's already on the system and the app needs to be closed to be able to delete the installed version files to then install the version you're attempting to install.


Also note that Google embeds Flash Player in Chrome and you shouldn't have to install it manually.  Google does disable Flash by default in Chrome, so most likely you just need to enable Flash on the site you are attempting to view Flash content on.  See Use or fix Flash audio & video - Computer - Google Chrome Help for assistance.

If the suggestions on Use or fix Flash audio & video - Computer - Google Chrome Help don't work, provide the following information:

  • Exact URL to content that is not displaying.
  • operating system, including version
  • Launch Chrome and navigate to chrome://flash, post the information in the Google Chrome, OS, and Flash plugin fields.  For example:
    Google Chrome65.0.3325.181 ()
    OSMac OS X
    Flash plugin29.0.0.113 /Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin

Thank you.

--

Maria

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