Proper upgrade path for Adobe Flash player

Question

Windows 7 32 and 64 bitInternet Explorer 11Flash player version vary from 15, 16, 17, 18 and upThe problem that we want to update all our computers to the latest and greatest version 21.0.0.213Need to know the proper upgrade pathI have used Symantec management to push the update to 1600 computers and around 500 computer updated to version 21.0.0.213.I have looked at the computers that are not updating and some are at version 18.0.0.343Thank youYanick Poulin

helpd18019840 · Accepted Answer

Hello Maria,I have called Back Symantec to know why it is not upgrading them to the new version, and spoke to an other person that understood what I was doing. and our system only patches and does not upgrade.I have placed a request to create a software removal and to add the software 21.0.0.213thanks for your timehave a good week, this can be closed.Yanick

_maria_ · Answer

Hi,I'm not familiar with Symantec Management system.What installer file are you currently using to update? Do you use the uninstaller to first uninstall and then deploy the installer or just use the installer?I'd like to get the FlashInstall.log file from a couple of the impacted systems. On a 64-bit OS, the FlashInstall.log file is saved at helpdesk@snclavalinom.com AND C:\Windows\SysWOW64\Macromed\Flash. Both files are required from the same system. Upload the files to cloud.acrobat.com/send using the instructions at How do I share a file? Post the link to the uploaded files in your reply.The Flash Player Administrator's Guide also provides useful information. The latest version is available at Adobe Flash Player Administration Guide for Flash Player | Adobe Developer Connection .--Maria

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