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Anonymous
November 16, 2015
Question

Quickbooks install hangs up at Adobe Flash

  • November 16, 2015
  • 1 reply
  • 5333 views

Running windows 7 business and trying to install Quickbooks 2012.  The intuit quickbooks installer stops when it gets to  "installing File FP_AX_MSI_INSTALLER.exe  I've looked through the adobe trouble shooting tips to no avail.  I also have the latest Adobe Flash.

Thanks!

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1 reply

_maria_
Community Manager
_maria_Community Manager
Community Manager
November 16, 2015

HI jerryc30198691,

I'm assuming Quickbooks 2012 includes a very old version of Flash Player that it's trying to install and you most likely have a newer version installed, which is causing the failure.  You can use the uninstaller (Uninstall Flash Player | Windows) to uninstall the newer version of Flash Player and then install Quickbooks 2012.  Since it's installing a very old version of Flash Player you'll want to re-install the latest version (Launch IE and go to https://get.adobe.com/flashplayer to download the latest version).

--

Maria

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