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T
tf2467
Participant
August 1, 2017
Question

Re: Download .MSI Installer?

  • August 1, 2017
  • 1 reply
  • 131 views

This initial questions was posted in 2009, but I am experiencing the same issue in 2017.  I need a current version of the offline installer for adobe flash player.  I have applied for the license to redistribute but I here nothing back from Adobe.  The address is not blocked so, therefore emails should be delivered.

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    1 reply

    jeromiec83223024
    jeromiec83223024
    Inspiring
    August 1, 2017

    I've branched your post to a new discussion so that we aren't spamming that original poster with posts years later.

    First, sorry about the headache. 

    The reply from our distribution team usually comes within a day.  It comes from noreply@adobe.com, and contains a password-protected PDF, which, because it's not directly inspectable, causes it to be blocked at the network perimeter in some enterprise organizations.  In fact, all of the instances that I've personally looked into over the last couple months have ultimately come down to a perimeter email filter that the person either didn't know about, or didn't have access to.

    I'm more than happy to ask the distribution team to re-send the license.  If you can send me a private message with the email address that you used for the application, I'll make that happen.  That said, if the email is disappearing into a black hole once it reaches your network, simply resending the email isn't going to improve the situation.  You may want to have a conversation with your email administrator first, so that they can pull it from quarantine or whitelist it for you.

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