Skip to main content
chelseaj67219124
chelseaj67219124
Participant
March 1, 2015
Answered

Re: What can I do if Flash player isn't working at all? Does Flash player work on Macs?

  • March 1, 2015
  • 1 reply
  • 401 views

March 1 2015

I'm just gonna keep updating this as I can't really do anything else. I've found several more questions like mine with no answers. I did find one with an answer that mentions that it may be the video card acting up, so I'm gonna post a screenshot of my information.

March 1, 2015

I posted this question on the 25th, and have yet to receive an answer. Because of this crashing problem, I can't do anything on my computer outside of play solitaire, and hang around Adobe communities looking for an answer. I've found several questions like mine (Mac, firefox, flash player constantly crashing) that have no answers either, and I'm getting upset. I've been floating around Mozilla and Apple's help sections, and there's no answer there either. How do I get an answer? Or is there just no fix for this issue and Flash player doesn't work on mac anymore? Is there another program that I can use in place of Flash player? I would very much like an answer, response, or anything cause I stuck here till then. Thank you for you time.

Here's more crash reports:

bp-0b57d4c3-0df9-4070-950e-835142150301.txt

bp-35af1213-1ff8-4216-94ff-8d3342150226.txt

bp-9371e9ab-8388-4138-bf6a-ff7e62150226.txt

bp-3c28fafa-24f8-400c-9c6c-333e12150226.txt

bp-5f9a1a2b-5a7c-48ff-8b86-d32502150226.txt

bp-0d407ea3-045b-4b15-9036-35d112150226.txt

bp-34c3785b-f5e2-4c98-92b7-d111f2150226.txt

bp-1cfda1c4-b0ab-4099-9eed-24eee2150226.txt

bp-d96a272e-7159-4d32-b0c7-ffc0e2150226.txt

bp-fead3f14-2c7b-404c-ba57-945a82150226.txt

bp-d671ca47-33f9-4db5-b2a4-d71bd2150225.txt

bp-fe7c8af3-fa53-4105-85e5-e9d652150225.txt

bp-30330112-fc69-4147-987a-cd0762150225.txt

bp-46df20c3-9367-4f7f-9ad9-3a2872150224.txt

bp-ea63edb9-aaca-4abe-be62-3601f2150224.txt

bp-769269b1-6dda-46ab-9aa8-9ac912150224.txt

bp-987770d6-f8cf-4615-994c-24eb72150224.txt

bp-71328410-afc1-4904-b8ff-1a4b52150224.txt

bp-363ee02f-9c3d-46a4-aac6-ef48f2140307.txt

Feb 25, 2015

What can I do if Flash Player is not working at all?

MacBook Pro 10.6.8

Firefox 36.0 no plugins

Adobe Flash Player 16.0.0.305

Hello,

Since   last week, Adobe Flash Player has not worked on my computer at all. I   can't watch any videos, and any webpage using Flash for the ads  crashes.  I tried using Adblock initially thinking that the ads were the  problem  because they have frozen my computer in the past. This did  nothing, so I  went through the trouble shooting guide for Flash on  Mozilla's website.  I removed all plugins, disabled hardware  acceleration, and even  uninstalled Firefox and Flash player then  reinstalled them again. It  still keeps crashing, and I don't know what  to do anymore.   Is there anything that can be done? Thank you for your  time.

Here are the crash reports:

EED4D9C6-DF7A-4541-B9BE-D9F85B545DF6.dmp This one is the most recent.

EED4D9C6-DF7A-4541-B9BE-D9F85B545DF6-browser.dmp

97897DC6-023E-46E8-B956-B316941BE1E9.dmp

97897DC6-023E-46E8-B956-B316941BE1E9-browser.dmp

5DB17FD7-F568-4E15-8D31-2E7C38C8BB2D.dmp

5DB17FD7-F568-4E15-8D31-2E7C38C8BB2D-browser.dmp

05DD72E2-D111-49D3-93D2-902567F21D8A-browser.dmp

05DD72E2-D111-49D3-93D2-902567F21D8A.dmp

8A3FC15A-FE5F-40A0-B4B4-F3E01BDAC03C.dmp

8A3FC15A-FE5F-40A0-B4B4-F3E01BDAC03C-browser.dmp

F1CF597D-8F8C-4CDF-A196-B141F4476AFE.dmp

F1CF597D-8F8C-4CDF-A196-B141F4476AFE-browser.dmp

CB635126-64C4-4219-89C9-196EEEB34877-browser.dmp

CB635126-64C4-4219-89C9-196EEEB34877.dmp

213A8C2C-4D11-447C-90E9-B9E9831CA46B.dmp

213A8C2C-4D11-447C-90E9-B9E9831CA46B-browser.dmp

F7F307FC-12D2-4E23-8319-A0AD4DEA847B.dmp

F7F307FC-12D2-4E23-8319-A0AD4DEA847B-browser.dmp

351A53BA-251B-4EC2-8DF4-B442565DB95D-browser.dmp

351A53BA-251B-4EC2-8DF4-B442565DB95D.dmp

1F9B7047-7CDA-4E45-9639-B3F7FAB79B22.dmp

1F9B7047-7CDA-4E45-9639-B3F7FAB79B22-browser.dmp

62AEFB08-2788-479C-A356-F19E407F396F-browser.dmp

62AEFB08-2788-479C-A356-F19E407F396F.dmp

19DD0479-258A-41A0-9621-1D643F2F39A3.dmp

137DC4C5-181E-4E7D-BEC4-B3B9C2287C6F.dmp

A73C1A22-CBE2-4CEB-90E9-8D0BC34D4804.dmp

8340E86D-CC2B-4A97-A3EB-831502FA6786-browser.dmp

8340E86D-CC2B-4A97-A3EB-831502FA6786.dmp

EACF0128-7761-4F4B-979D-22EDA2BF571E-browser.dmp

EACF0128-7761-4F4B-979D-22EDA2BF571E.dmp

This topic has been closed for replies.
Correct answer chelseaj67219124

Bug 3947102

Thank you for the help. It seems silly to direct people to the forums if there is no guaranteed help.  I there a number to call, or an email address instead?

1 reply

_maria_
_maria_
Legend
March 2, 2015

Hi Chelsea,

The USER forums are a forum for users, while Adobe staff does participate it is not our primary responsibility to participate and we post in-between our regular work.  Since these are primarily user forums a time-frame for responding is not guaranteed, especially if another user is not familiar with the issue and can't be of assistance.

Please file a bug at https://bugbase.adobe.com/‌ and include as much information as possible, including attaching the entire contents of the crash log file.  Please post the bug number here and I'll triage the bug to get it to the right folks for investigation.

--

Maria

chelseaj67219124
chelseaj67219124AuthorCorrect answer
Participant
March 2, 2015

Bug 3947102

Thank you for the help. It seems silly to direct people to the forums if there is no guaranteed help.  I there a number to call, or an email address instead?

_maria_
_maria_
Legend
March 2, 2015

Thank you for providing the bug number.  I didn't see any of the .dmp files attached.  Please attach one, or more, of the .dmp files to the bug record, as these are want contain the information that will be helpful in debugging the crashes.

Many companies provide user forums for peer-ro-peer assistance, as it is a beneficial way for users to assist one another.  Flash Player is a free product and therefore, Adobe does not offer support outside of the forums for it.

--

Maria

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices