Respondus Lockdown Browser

Question

I am using the respondus lockdown browser to take an exam, however the camera portion says that I do not have the most recent flash player installed. This isn't true because flash player updated earlier this week. So I followed the link to download the Windows 10 Opera and Chromium flash player. I will get about 58% through before it stops and says I do not have the permissions to download the flash player. I went to the forum about permissions but it said it wasn't applicable to windows 8 and above. If anyone could help, I would really appreciate it since it is due tonight.

_maria_ · Answer

I'll need to view the installation log files to investigate further. Please provide the following files:

FlashInstall log files saved at C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND C:\Windows\SysWOW64\Macromed\Flash\FlashInstall32.log
Both of the files saved at C:\Users\<YourUserID>\AppDataLocal\Temp\Adobe_ADM.logs
- AppData is a hidden directory. If you don't see it see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files to enable hidden directories

After gathering all 4 files, upload them to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply

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