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A
Anonymous
July 10, 2015
Answered

Script error when trying to install Flash Player 18.

  • July 10, 2015
  • 5 replies
  • 14755 views

 

I get a script error when trying to install Flash Player 18. The error box says "Script error   line 202    Char 13  Unable to set property 'innerHTML' of undefined or null references   code 0   URL C://.../Downloads/flashplayer18ax_ra_install.exe/160" and "undefined" is on the installer screen after I close the error box.  I am using a Dell Inspiron, IE 11.0.9600.17843, Windows 7 Home Premium Svc Pack 1.

I get this same error box no matter which installer I use for Flash Player 18.  The error box shows up immediately after I start the installer.  I successfully reinstalled flash player 17 two days ago with no problem, but of course Flash Player 17 won't run now on web sites.  I ran the Adobe flash player Uninstaller a couple times in between tries - same result, same script error box.  I have lost count of how many times I have tried to install it and my fingers are getting raw...

About the same time the error box shows up or a second or so later, my Norton Insight pops up a box that says that Norton doesn’t have enough information about this program (the installer, I suppose), to recommend this program, but I don’t think this is preventing the installer from running.  Or maybe it is?

This problem seems to be coming from the Flash Player installer, but I see nothing from Adobe about it.  I have tried running it as Administrator, I have disabled various parts of Norton to see if that is where this error is coming from - I have searched for hours on the internet, and I can't find answers.  I have never had a problem updating Flash Player until now.  Can anyone figure this out or point me in the right direction?   Thanks.

 

This topic has been closed for replies.
Correct answer _maria_

Hi all,

The online installer team has investigated this further and identified the DPI setting as the culprit.  If the DPI setting is not set to 100%, 125%, 150%, or 200% the script error will return.  If you're DPI setting is set to something else, please set it to one of these and the online installer should work.  The team is working on a fix for this.

To check/modify the DPI setting:

  1. Launch Control Panel and navigate to Control Panel\All Control Panel Items\Display
  2. In the left menu, select Set custom text size (DPI)
  3. In the Custom DPI Setting windows select 100%, 125%, 150%, or 200% from the drop down menu
  4. Select OK
  5. Select Apply
  6. Log off/on
  7. Online installer should now work without displaying the script error.

--

Maria

5 replies

A
Anonymous
July 18, 2015

I uninstalled v.17, downloaded the full .msi file of v.18 and installed. All working perfectly. The issue appears to be with the online installer.

_maria_
_maria_Correct answer
Legend
July 20, 2015

Hi all,

The online installer team has investigated this further and identified the DPI setting as the culprit.  If the DPI setting is not set to 100%, 125%, 150%, or 200% the script error will return.  If you're DPI setting is set to something else, please set it to one of these and the online installer should work.  The team is working on a fix for this.

To check/modify the DPI setting:

  1. Launch Control Panel and navigate to Control Panel\All Control Panel Items\Display
  2. In the left menu, select Set custom text size (DPI)
  3. In the Custom DPI Setting windows select 100%, 125%, 150%, or 200% from the drop down menu
  4. Select OK
  5. Select Apply
  6. Log off/on
  7. Online installer should now work without displaying the script error.

--

Maria

    gmpeet
    gmpeet
    Participating Frequently
    July 20, 2015

    This solved the problem on my system.

    System was and will be set again to 114%,

    After changing it as you suggested the online installer (18.0.0.209) worked again.

    Nice find. Hope you can fix it soon.

    AnindyaS
    AnindyaS
    Participating Frequently
    July 17, 2015

    Hi Chris8923,

    Can you try the latest installer from get.adobe.com/flashplayer and try.

    -Anindya

    _maria_
    _maria_
    Legend
    July 15, 2015

    Hi,


    To those of you getting the scripting error, I'd like to get the online installer log files from you to investigate the issue further.  I've seen a few of these posts, but have not been able to get log files from users so that we can investigate.  If you have a few minutes, please do the following:

    1. Download the online installer from https://get.adobe.com/flashplayer
    2. Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
        • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\
        • XP: C:\Documents and Settings\<YourUserID>\Local Settings\Temp\
      • To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
      • Rename the new file to ADM.trace
    3. Run the online installer again until the error is returned.
    4. Two files, Adobe_ADM.log and Adobe_GDE.log will be generated.  The files are located at the following location:
      • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
      • XP: C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs
    • Upload the files using the How to share a document instructions
    • Post the following information in your reply:
      • URL to the uploaded log files
      • Operating system, including version

    Thank you.

    --

    Maria

    B
    BarbLynn
    Participant
    July 16, 2015

    I haven't been able to upload the new flash player with the update--I get the same Line 202 error.  Here's the link to the two files.

    Shared Files - Acrobat.com

    My OS is Windows 8 updated to 8.1

    Hope I got this right!

    _maria_
    _maria_
    Legend
    July 16, 2015

    @BarbLynn,


    Thank you for providing the log file.  Are you by chance using a proxy server?  Is this a 32- or 64-bit system?

    @Fred950,

    Sorry, I misunderstood.  If you have a few minutes, I'd like to get the online installer log files from your 64-bit OS system.

    Thank you.

    --

    Maria

    F
    Fred950
    Inspiring
    July 11, 2015

    I had the same problem, see my post - Cannot install latest flash - 18.0.0.203

    Try setting for automatic download in control panel and wait. Took my system about one hour to correctly update, whilst I was doing other things and was in and out of IE and FF browsers.

    I think there is a problem with the 64 bit installer as the manual download installed on my 32 bit system correctly.

    Carm01
    Carm01
    Legend
    July 11, 2015

    Fred950‌,

    1) ALL flash processes, child apps and apps that use flash must be closed

    2) It is recommended that you uninstall before re-installing using the uninstaller as I have posted here.

    3) 32 bit installers will work on 64 bit system, but not vise-versa

    The recommended steps I suggested are the way i install flash every single time and I never have any issues. I only see the vast majority of the problems when people use that online installer, and/or flash processes are not fully closed.

    I use a fully scripted way to do literally everything from uninstalling, killing processes, cleaning up leftover files, and re-installing using the offline installers, and it is nearly flawless. the only time it is not is when I find a new flash related process, and that is fairly rare.

    Those are the majority of the steps I am sharing with everyone like in my above post.

    F
    Fred950
    Inspiring
    July 11, 2015

    Thanks for the info, and glad that works for you.

    All I was saying, installing from the manual download did not work for me. This is the first time I can remember it failing. Anything Flash was closed, I always check that.

    Probably incorrectly worded but what I meant was it installed OK on my 32 bit system, as it always has, but would not install on my 64 bit system.

    All I did was change to automatic update and it did install, and worked.

    Carm01
    Carm01
    Legend
    July 11, 2015

    Try the offline installers:

    All files can be found here:

    :: file locations : https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_text_4

    Uninstall first

    :: uninstall file here: http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

    Pick your flavor

    :: Download ActiveX ( dont DL if on windows 8.X )player here: http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_ax.exe

    :: Download Flash plugin(NPAPI) here: http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe

    :: Download Pepper Flash(PPAPI) here: http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_ppapi.exe

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