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A
Anonymous
July 19, 2012
Answered

Script Errors Installing Flash Player

  • July 19, 2012
  • 2 replies
  • 26772 views

Hello,

I have Win XP SP3 32 bit with IE8.  Adobe sent me an update to Flash Player a week ago

and I installed it and was getting Adobe errors in the background every 30 or so minutes saying it had to terminate the process.   XP then asked me if I wanted to send a report to MS. So I did several times.  I got tired of it and in XP I removed Flash Player.   I went to reinstall it from the Adobe Website and I keep getting script errors. In reading the forums and the suggestions from a host of people this is what I've done to no avail :

Updated XP to the latest patches

Updated Java to the latest version

One suggestion  was to run a registry repair so I ran Norton 360 Registry FIx pgm and it just

found one file that was not right.  But it didn't look like it had anything to do with this problem

So then as a forum replier suggested I then...............

Blocked the Norton 360 Antivirus Auto Protect utility and downloaded the Uninstaller , closed IE8 and ran the Uninstaller from Adobe. No Problem.

Then I Rebooted and with Norton 360 Anti virus Auto Protect still blocked tried to reinstall the latest ( 11.3.300.265 ) but I still get script errors trying to install directly form the Adobe website.  This aborts the install and I have to reboot if you try to reinstall as it says only one xxxxx can run at a time.  

Any more suggestions ?

Thanks.

This topic has been closed for replies.
Correct answer pwillener

More explicit instructions for the link I posted earlier...

Download the installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header and save it to disk, then close all browser windows and run the downloaded installer.

2 replies

P
Paul_Ha
Participant
August 11, 2012

Finally Pat Willener's suggestion worked for me.

1. Save the flash uninstall program from adobe on to the hard drive

2. Save third party install program to the hard drive location.  For me adobe install program didn't work.  Therefore use   http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header

3. I uninstalled gogle crome too.  - control panel  --  add and remove program.

4.  Close all explorer windows.  Run uninstall program.

5.  Start -> Run the followin to to delete mannually the flash related files and folders

%appdata%\Macromedia

%appdata%\Adobe

C:\Windows\system32\Macromed\Flash

6.  Restart the computer.

7. Run install program from the hard drive.

pwillener
pwillener
Legend
July 19, 2012

I suggest that you do not install directly from the Adobe download page, but use the offline installers from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header

A
Anonymous
July 20, 2012

I used the Adobe Uninstaller to make sure any info was cleaned out.

I rebooted, disabled Norton 360 Auto Anti Virus,  went to the link you suggested, 

tried the download after setting the security level to medium and making sure the scripts 

choice was enabled and when installing on the same link I got the same kind of script error.

It had different 'data' but it was a script error all the same.

 

Next step ?

  

pwillener
pwillener
Legend
July 20, 2012

You get these script errors when installing, or when using Flash Player?

Can you post a screenshot of these script errors?  If that happens on a website, can you post an example URL?

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