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shockwave

Forum|Forum|12 years ago
May 10, 2013
1 reply
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why does shockwave keep crashing

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Legend

I'm assuming you mean Shockwave Flash Player, and not just Shockwave. To help troubleshoot we'll need the following system information:

Operating system
Browser
Flash Player version

When reporting issues with video or audio, it's also helpful to get your system hardware and driver details. Instructions for finding this information can be found here:

Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player. I recommend trying both of the links below to see how they perform. If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing. You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

We'll also need more details about how and when it's crashing. What steps you are taking, what troubleshooting you've tried.

A

Anonymous

Same problem here. The HTML5 and non-5 videos play just fine.

WinXP Pro v2002 SP3

Firefox 21.0 (and on the channel for auto updates)

Flash v11,7,700,202

Shockwave player 12.0.2r122

DxDiag file results pasted below.

No rhyme or reason that I can detect for "how and when" the error message occurs. What I've done to try to fix it is update/check for updates to Flash and Shockwave player. The error has popped up after both of those features were updated/confirmed up to date.

TIA for any other clues/suggestions.

------------------

System Information

------------------

Time of this report: 5/29/2013, 10:36:07

Machine name: SYDNIE_DESKTOP

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130307-0423)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc

System Model: XPS 630i

BIOS: Phoenix - AwardBIOS v6.00PG

Processor: Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz (2 CPUs)

Memory: 3326MB RAM

Page File: 2203MB used, 3005MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.5512 32bit Unicode

------------

DxDiag Notes

------------

DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: ATI Radeon HD 4870

Manufacturer: ATI Technologies Inc.

Chip type: ATI Radeon Graphics Processor (0x9440)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_05021002&REV_00

Display Memory: 1024.0 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor: Dell ST2010

Monitor Max Res: 1600,900

Driver Name: ati2dvag.dll

Driver Version: 6.14.0010.6844 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 12/5/2008 09:24:00, 311296 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: ati2mtag.sys

Mini VDD Date: 12/5/2008 09:24:00, 3266560 bytes

Device Identifier: {D7B71EE2-D700-11CF-0E69-0825A1C2CB35}

Vendor ID: 0x1002

Device ID: 0x9440

SubSys ID: 0x05021002

Revision ID: 0x0000

Video Accel: ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

-------------

Sound Devices

-------------

Description: Realtek HD Audio output

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10280249&REV_1001

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RtkHDAud.sys

Driver Version: 5.10.0000.5506 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 1/14/2008 20:10:30, 4620288 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Full

Cap Flags: 0xF5F

Min/Max Sample Rate: 8000, 192000

Static/Strm HW Mix Bufs: 33, 32

Static/Strm HW 3D Bufs: 33, 32

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: Yes, Yes

I3DL2(tm) Listen/Src: Yes, Yes

Sensaura(tm) ZoomFX(tm): No

Registry: OK

Sound Test Result: Not run

---------------------

Sound Capture Devices

---------------------

Description: Realtek HD Audio Input

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: RtkHDAud.sys

Driver Version: 5.10.0000.5506 (English)

Driver Attributes: Final Retail

Date and Size: 1/14/2008 20:10:30, 4620288 bytes

Cap Flags: 0x41

Format Flags: 0xFFF

Description: Realtek HD Digital input

Default Sound Capture: No

Default Voice Capture: No

Driver Name: RtkHDAud.sys

Driver Version: 5.10.0000.5506 (English)

Driver Attributes: Final Retail

Date and Size: 1/14/2008 20:10:30, 4620288 bytes

Cap Flags: 0x41

Format Flags: 0xFFF

-----------

DirectMusic

-----------

DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS

DLS Version: 1.00.0016.0002

Acceleration: n/a

Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port

Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

Registry: OK

Test Result: Not run

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: American Power Conversion USB UPS

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x051D, 0x0002

FF Driver: n/a

Device Name: ESA FW Update

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x0955, 0x000A

FF Driver: n/a

Poll w/ Interrupt: No

Registry: OK

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x10DE, 0x026D

| Matching Device ID: usb\root_hub

| Service: usbhub

| Driver: usbhub.sys, 4/14/2008 05:00:00, 59520 bytes

| Driver: usbd.sys, 4/14/2008 05:00:00, 4736 bytes

|

+-+ Microsoft USB IntelliMouse Explorer 3.0

| | Vendor/Product ID: 0x045E, 0x0047

| | Location: Microsoft 5-Button Mouse with IntelliEye(TM)

| | Matching Device ID: usb\vid_045e&pid_0047

| | Service: HidUsb

| | Driver: hidusb.sys, 4/14/2008 05:00:00, 10368 bytes

| | Driver: hidclass.sys, 4/14/2008 05:00:00, 36864 bytes

| | Driver: hidparse.sys, 4/14/2008 05:00:00, 24960 bytes

| | Driver: hid.dll, 4/14/2008 05:00:00, 20992 bytes

| |

| +-+ Microsoft USB IntelliMouse Explorer 3.0

| | | Vendor/Product ID: 0x045E, 0x0047

| | | Matching Device ID: hid\vid_045e&pid_0047

| | | Service: mouhid

| | | Driver: mouclass.sys, 4/14/2008 05:09:48, 23040 bytes

| | | Driver: mouhid.sys, 4/14/2008 05:00:00, 12160 bytes

| |

+-+ American Power Conversion USB UPS

| | Vendor/Product ID: 0x051D, 0x0002

| | Location: Back-UPS ES 550G FW:843.K4 .D USB FW:K4

| | Matching Device ID: usb\vid_051d&pid_0002

| | Service: HidUsb

| | Driver: hidusb.sys, 4/14/2008 05:00:00, 10368 bytes

| | Driver: hidclass.sys, 4/14/2008 05:00:00, 36864 bytes

| | Driver: hidparse.sys, 4/14/2008 05:00:00, 24960 bytes

| | Driver: hid.dll, 4/14/2008 05:00:00, 20992 bytes

| |

+-+ USB Human Interface Device

| | Vendor/Product ID: 0x0955, 0x000A

| | Location: ESA FW Update

| | Matching Device ID: usb\class_03

| | Service: HidUsb

| | Driver: hidusb.sys, 4/14/2008 05:00:00, 10368 bytes

| | Driver: hidclass.sys, 4/14/2008 05:00:00, 36864 bytes

| | Driver: hidparse.sys, 4/14/2008 05:00:00, 24960 bytes

| | Driver: hid.dll, 4/14/2008 05:00:00, 20992 bytes

| |

| +-+ HID-compliant device

| | | Vendor/Product ID: 0x0955, 0x000A

| | | Matching Device ID: hid_device

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

| Driver: i8042prt.sys, 4/14/2008 00:48:02, 52480 bytes

| Driver: kbdclass.sys, 4/14/2008 05:09:48, 24576 bytes

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

| Driver: termdd.sys, 4/14/2008 10:43:22, 40840 bytes

| Driver: kbdclass.sys, 4/14/2008 05:09:48, 24576 bytes

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

| Driver: termdd.sys, 4/14/2008 10:43:22, 40840 bytes

| Driver: mouclass.sys, 4/14/2008 05:09:48, 23040 bytes

----------------------------

DirectPlay Service Providers

----------------------------

DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)

DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)

DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)

DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)

Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)

IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)

Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run

DirectPlay Test Result: Not run

Registry: OK

-------------------

DirectPlay Adapters

-------------------

DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

-----------------------

DirectPlay Voice Codecs

-----------------------

Voxware VR12 1.4kbit/s

Voxware SC06 6.4kbit/s

Voxware SC03 3.2kbit/s

MS-PCM 64 kbit/s

MS-ADPCM 32.8 kbit/s

Microsoft GSM 6.10 13 kbit/s

TrueSpeech(TM) 8.6 kbit/s

-------------------------

DirectPlay Lobbyable Apps

-------------------------

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 817.8 GB

Total Space: 943.8 GB

File System: NTFS

Model: NVIDIA STRIPE 931.52G

Drive: J:

Free Space: 353.8 GB

Total Space: 953.9 GB

File System: NTFS

Model: Seagate FreeAgent USB Device

Drive: D:

Model: PLDS DVD+-RW DH-16AAS SCSI CdRom Device

Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/14/2008 05:00:00, 62976 bytes

--------------

System Devices

--------------

Name: OHCI Compliant IEEE 1394 Host Controller

Device ID: PCI\VEN_11C1&DEV_5811&SUBSYS_02491028&REV_70\4&DC268A3&0&2880

Driver: C:\WINDOWS\system32\DRIVERS\ohci1394.sys, 5.01.2600.5512 (English), 4/14/2008 05:16:20, 61696 bytes

Driver: C:\WINDOWS\system32\DRIVERS\1394bus.sys, 5.01.2600.5689 (English), 10/3/2008 04:12:00, 53504 bytes

Driver: C:\WINDOWS\system32\DRIVERS\nic1394.sys, 5.01.2600.5512 (English), 4/14/2008 05:00:00, 61824 bytes

Driver: C:\WINDOWS\system32\DRIVERS\arp1394.sys, 5.01.2600.5512 (English), 4/14/2008 05:00:00, 60800 bytes

Driver: C:\WINDOWS\system32\DRIVERS\enum1394.sys, 5.01.2600.0000 (English), 8/17/2001 18:46:40, 6400 bytes