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blbassist
Participant
December 12, 2014
Answered

Shockwave Flash 16.0.0.235 keeps crashing/failing.

  • December 12, 2014
  • 6 replies
  • 62979 views

Every time I open any webpage in firefox, IE or even google chrome my Shockwave flash crashes. Especially in firefox. I've tried updating, uninstalling, reinstalling, clearing my cache, restarting firefox, going through every shockwave trouble shoot from resetting the shockwave cache to turning off hardware acceleration but none of it fixes the problem. I can't even open my home page without it crashing at least 3 or 4 times. Thank you for your time and help.

    This topic has been closed for replies.
    Correct answer portia77

    I've been banging my head against the wall about this for weeks. I'm in school and can't use my laptop because flash keeps crashing, and it seems almost every site uses flash. I tried uninstalling flash and my browsers, disabling, reinstalling, restarting, etc, ugh, nothing worked. I finally found this useful bit of information on the Mozilla website. I updated my Intel graphics drivers (I have an Intel based computer) and now I don't want to chuck my computer off of the bridge, flash works again! If you've been having trouble, try to update your graphics card driver!! This page has a few other ideas and also upgrade links. I really hope this helps.

    Upgrade your graphics drivers to use hardware acceleration and WebGL | Firefox Help

    EDIT: Ok it started crashing again. But it was still better than before.

    I installed Malware-bytes and was infected with a couple of things. When I quarantined them, flash was back to normal.

    6 replies

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    portia77Correct answer
    Participant
    April 11, 2015

    I've been banging my head against the wall about this for weeks. I'm in school and can't use my laptop because flash keeps crashing, and it seems almost every site uses flash. I tried uninstalling flash and my browsers, disabling, reinstalling, restarting, etc, ugh, nothing worked. I finally found this useful bit of information on the Mozilla website. I updated my Intel graphics drivers (I have an Intel based computer) and now I don't want to chuck my computer off of the bridge, flash works again! If you've been having trouble, try to update your graphics card driver!! This page has a few other ideas and also upgrade links. I really hope this helps.

    Upgrade your graphics drivers to use hardware acceleration and WebGL | Firefox Help

    EDIT: Ok it started crashing again. But it was still better than before.

    I installed Malware-bytes and was infected with a couple of things. When I quarantined them, flash was back to normal.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    April 11, 2015

    Awesome, glad that you were able to find a solution.

    Our video troubleshooting guide is a pretty good place to start if you're seeing a lot of instability with Flash, but it's basically the same idea:

    Video playback issues

    Anyway, this is a really old thread.  It's easier to give folks personalized and timely advice, so I'm going to lock this.

    If you're experiencing issues and none of the recommendations here are working, please open a new thread and we'll try to help.

    The more detail you can include up-front about the problem you're having, the easier it is to give you an answer without a bunch of back-and-forth:

    https://forums.adobe.com/message/5249945#5249945

    Thanks!

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      earlterry
      Participant
      January 6, 2015

      I spoke too soon. It worked for like 11 minutes then start crashing all over again like before!

      jeromiec83223024
      jeromiec83223024
      Inspiring
      January 7, 2015

      Adobe's US offices were closed for a couple weeks over the holidays.  As stated previously, Adobe does not offer direct support for products that it offers for free.  For paid products, direct support is available, and there is an option to pay for technical support for Flash Player.

      Anyway, the most likely culprit is video drivers.  There are troubleshooting instructions here:

      Video playback issues

      If you're still having stability issues after disabling hardware acceleration, let me know and we'll troubleshoot further.

      F
      FlashSux0r
      Participant
      January 5, 2015

      I'm having the exact same problem. Reverted to Flash 15, but that didn't help and now Firefox won't let me allow Flash content since it's an older version of Flash. WTF.

      R
      rmrtn
      Participant
      January 5, 2015

      I`m having the same problem with adobe flash on Firefox, it keeps crashing, it started since 2 updates ago, I have the latest Firefox version and flash player version I tried uninstalling flash and reinstalling but still the same problem

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      earlterry
      Participant
      January 5, 2015

      I am having the same problem with adobe flash on Firefox, IE, and Chrome. I have the latest version of each browser and flash player version. I tried uninstalling and reinstalling. I updated from Windows Update. I updated my HD Graphic driver and intel drivers. It all started today after I updated

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      Anonymous
      January 5, 2015

      rmrtn and earlterry, try what I suggested above. Uninstall Flash completely, go to the link in post #4 (Archived Flash Player versions), scroll down to "Flash Player archives" and get one of the older versions, then install that and don't let it update again!

      I personally downgraded one computer to Flash v11.2.202.425 and it seems quite stable. Version 16 is utterly broken, so it's best to just avoid it.

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      blbassistAuthor
      Participant
      January 4, 2015

      Seriously, f*ck me right?  Holy f*ucckk

      A
      Anonymous
      January 5, 2015

      These are community self-help forums, I doubt official Adobe employees find their way in here often, if ever.

      The best suggestion I can give you is to stop using any Adobe products, for obvious reasons. Crashing is what Flash does best of all, and version 16.0.0.235 is a particularly bad offender.

      Maybe you can try if downgrading Flash helps. Uninstall Flash and get version 15 from this page:

      Archived Flash Player versions

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      blbassistAuthor
      Participant
      December 12, 2014

      No, no adobe!  Don't respond to quickly! I'll just sit here and wait.  I'm sure you have a million problems with you software.  Here is a proactive tip.  Possibly stop making horribly flawed software!

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        blbassistAuthor
        Participant
        December 18, 2014

        Wow thanks for the help!  The knowledge on this site is impressive.  Adobe you make the worst products ever.  Honestly the worst.  Here are some questions that you can start off by answering.  Who do you pay to work in this forum?  How did they get the job?  Did you just pick out the most illiterate people you could find?  Some suggestions...Stop making horrible products. Provide some type of help to your customers.  My dog provided me the same answer you did and she'll work for free.  Feel free to contact me to hire my dog.

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