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Participant
January 20, 2015
Question

Shockwave flash crashes (a lot) what to do?

  • January 20, 2015
  • 1 reply
  • 443 views

Hi

What to do...

I have Vista ultimate and Firefox.

Two days ago Shockwave flash started crashing (the popup said it had stopped working).  When the plugin crashes it freezes Firefox and the plugin crashed so often that in order to use Firefox I have had to completely disable Shockwave.

I have tried reinstalling the Shockwave plugin but no improvement.  I never realized how much web content uses Shockwave flash...

The plugin crashes on practically everything that's it would be involved in running (except Utube, that works, I don't know if the plugin is involved in playing utube videos).

Any and all suggestions are appreciated...

Regards

      Bob

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    1 reply

    jeromiec83223024
    Inspiring
    January 28, 2015

    I'd start by disabling hardware acceleration.  It's covered in the video troubleshooting guide, here:

    Video playback issues

    If that doesn't work, you might just take Google Chrome for a spin.  The plugin architecture on Firefox dates back to the late 90's, and it's never really been meaningfully updated.  To address the challenges presented by modern security threats, we retrofitted a sandboxing architecture to Firefox, but the side effect is that there are some intractable stability problems.  Mozilla has expressed some renewed interest in actually collaborating on a next-generation sandbox implementation (unfortunately, without addressing the issue of NPAPI), so hopefully at least some of the more egregious problems will be resolved as part of that effort.

    That said, that's pretty forward-looking, so you're going to want something for the interim.

    If disabling hardware acceleration *does* make the issues go away, it's time to update your video card drivers.  Once you've done that, re-enable hardware acceleration and see if the problems come back.  If they do, it's a bug in the drivers that hasn't been resolved.  If they're gone, the updated drivers addressed the problem.

    Also, if you haven't, you might want to check the disk for errors and do a clean Firefox install as well as Flash Player.