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C
Chris_Moorey
Participating Frequently
October 10, 2011
Question

Shockwave Flash crashes when hooked up to an external monitor

  • October 10, 2011
  • 7 replies
  • 3217 views

Hi,

I believe I have finally pinpointed a problem with my Adobe Schockwave Flash plug-in. When I am hooked up to my external monitor and use my flash player, I receive a message saying:

"The following plug-in has crashed: Adobe Shockwave Flash"

I have no idea why this is; I have thoroughly searched for a solution to no avail.

My computer:

Alienware M11x R3

Windows 7 Standard 64-bit

Flash Version: WIN 11,0,1,152

NVIDIA GeForce GT 540M

Google Chrome 14.0.835.202m

My Monitor:

Alienware 2210

--The driver software for this is up to date.

The stranger thing is, it only crashes on Google Chrome. It doesn't crash on Internet Explorer, I do not know what kind of an issue. Does anyone know how to solve this issue? I can give any additional information if needed.

Thanks,

-Chris

    This topic has been closed for replies.

    7 replies

    C
    Chris_MooreyAuthor
    Participating Frequently
    March 22, 2012

    Hi Chris,

    I never received any bug reference or got a response from Yan about the issue...For some reason it only crashes when it is the main screen...I have no idea why this is but I can try hooking up to other monitors once I get the chance to.

    chris.campbell
    chris.campbell
    Legend
    March 22, 2012

    Thanks Chris.  Yan is no longer with Adobe so I'm trying to find out if she had notes (or a bug) that I can reference.  So we don't loose this again, would you mind opening a new bug on this over at bugbase.adobe.com?

    Please let me know if attaching different monitors or using a different resolution helps.  Also, would you mind trying this out with hardware acceleration temporarily disabled?

    How do I disable or enable hardware acceleration?

    Thanks,

    Chris

    C
    Chris_MooreyAuthor
    Participating Frequently
    March 16, 2012

    Bump

    chris.campbell
    chris.campbell
    Legend
    March 21, 2012

    Hi Chris,

    Did Yan ever give you a bug number to reference or did you add one to bugbase.adobe.com?  I use Flash all the time connected to three monitors with an ATI card and 2 monitors with an Nvidia 470.

    Chris

    C
    Chris_MooreyAuthor
    Participating Frequently
    December 20, 2011

    If this helps any, I the player only crashes on google chrome when my monitor is set as the primary screen. I can run videos on it on Expand while the monitor is a secondary screen.

    C
    Chris_MooreyAuthor
    Participating Frequently
    October 13, 2011

    I have messed around a little and discovered that If I load a video on my laptop screen, I can switch to 'projector only' and run it on my monitor fine. This is a way to avoid the problem, but once in a while it will still crash after some time.

    A
    Anonymous
    October 13, 2011

    Thank you all for these information. I'm trying to reproduce it my side. Will get back later.

    C
    Chris_MooreyAuthor
    Participating Frequently
    November 20, 2011

    Hi Yan,

    I am still having trouble and am wondering if you have made any progress.

    S
    StefanWimmelx
    Participant
    October 13, 2011

    Have the same problem. It happens only with the new plugin in Chrome :

    Google Chrome 14.0.835.202 (m)
    BetriebssystemWindows 7 SP1 64 bit
    Flash plugin11,0,1,152 C:\windows\SysWOW64\Macromed\Flash\NPSWF32.dll

    Stefan

    C
    Chris_MooreyAuthor
    Participating Frequently
    October 12, 2011

    Bump.

    A
    Anonymous
    October 10, 2011

    Hi Chris,

    Did you see the problem in earlier version of flash player, like 10.3.183.10?

    Thanks,

    Yan

    C
    Chris_MooreyAuthor
    Participating Frequently
    October 10, 2011

    Yan,

    I am not aware, I have been using the new versions of flash since around June, 15th 2011, nothing before then. And I have always had problems. The player crashes for videos (youtube, etc), not a music player such as Pandora. This may have something to do with the problem.

    Chris

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