Shockwave Flash not Responding

Adobe Flash has not been working with an online Spanish course I am taking this summer. It works well until I am to do online chats with another classmate. Shockwave stops responding and I am unable to complete the activity. I contacted the websites support team and completed all of the troubleshooting options they gave me. Adobe Flash works well with the other aspects of the course and on other sites, the only problems occur when trying to compete this activity. My computer is a year old and up-to-date. Any suggestions on how to fix this problem?
