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R
roig4956117
Participant
June 6, 2017
Question

Shockwave Flash not working in XP

  • June 6, 2017
  • 3 replies
  • 1970 views

System

Windows XP Pro - SP3 with Firefox 45.9.0 esr

When I "upgraded" to Shockwave Flash 25.0.0.171 Flash stopped working. I don't remember what version was working before the "up grade".

Tried upgrading to FireFox 52.1.2 esr to see if that would fix the problem. Nope 😞 Also tried un-installing and re-installing Flash, no joy.

This topic has been closed for replies.

3 replies

R
roig4956117Author
Participant
June 16, 2017

I found the answer to the problem I was having, yes it does have an answer, just took some thrashing around.

When I first "upgraded" to Shockwave Flash 25.0.0.171 I was at Firefox 45.9.0 esr and Flash stopped working on Facebook and another site that I can't remember right now. I tried going to Firefox 52.0.2 esr thinking the solution might be a newer Firefox. This didn't fix the problem and (surprise) neither did 52.1.2 esr. They both (FF 52.x.x) had regressed to the resource hogging plugin-container.exe that never worked well in the past on My XP machines rendering them almost unusable. I tried a couple of older versons of Flash but none worked or would install.

I finally backed off and installed Firefox 45.8.0 esr with Flash 25.0.0.171 And BINGO My XP machines are working and I'm a happy camper.

Also want to thank everyone who tried to help ;-)

beeeff1970
beeeff1970
Participant
June 16, 2017

Interesting.  Yesterday I received an upgrade to Firefox ESR 52.2.0 and a Flash upgrade to 26.0.0.126.  What do you know??  Videos now work fine.

_maria_
Community Manager
_maria_Community Manager
Community Manager
June 16, 2017

Thank you for confirming the most recent release fixed the issue for you.

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 7, 2017

    Using Windows XP SP3 with Firefox 52.1.2 (most recent version) and Flash Player 25.0.0.171:

    Flash content displayed as expected. Tested the following sites:

    Please provide the previously requested information in order for us to research further.

    <edit: had wrong Firefox version, corrected it to 52.1.2>

    beeeff1970
    beeeff1970
    Participant
    June 8, 2017

    I have this same problem.  It only began about 4 days ago.  Nothing requiring Flash works in Firefox on my PC.  Flash works with other browsers.  I also have Windows XP SP3 and my Firefox is Firefox ESR 52.1.2 (32-bit).  I have done the complete Flash uninstall (including deleting all files in flash folders) and reinstall.  When trying to open a video in Facebook I receive a message "something went wrong.  "We're having trouble displaying this video".    This same video worked fine on 6/4.  I get the same message with all videos.  Other websites that require flash for some content are not displaying that content.

    My log is at Shared Files - Acrobat.com​

    Thanks.

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 8, 2017

    If you have Flash 25.0.0.171 it was released 3 weeks ago, so nothing has changed in Flash.  What happened 4 days ago on your system?  Did you install any updates?  When did you update to 52.1.2?


    Please provide direct links (preferably to sites not requiring a log in to access the content) that exhibit the behaviour.

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 6, 2017

    Flash Player 25.0.0.171 has been out for 3 weeks and this is the first report of it not working on XP SP3 (still widely used).  I don't have access to an XP system today, but will have access tomorrow. I will investigate further and reply back.


    In the interim, please upload the FlashInstall.log file,saved at C:\Windows\System32\Macromed\Flash to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded file(s) in your reply.  If this is a 64-bit OS, the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash is also required.

    <edit>

    Also, what does "Flash stopped working" mean?  Please describe the exact behaviour observed, and include direct link to content exhibiting the behaviour.

    Thank you.

    --

    Maria

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