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November 9, 2016
Question

Shockwave/Flash Problems

  • November 9, 2016
  • 2 replies
  • 272 views

I have Windows 7.  I use google chrome.  Every time I play aol Texas Hold'em Poker it crashes and then tells me to reload.

This happens quite often when I am playing.  It also slows the game down a lot. I have uninstalled and reinstalled it but it

has not helped.

    This topic has been closed for replies.

    2 replies

    jeromiec83223024
    Inspiring
    November 9, 2016

    Please see the section about disabling hardware acceleration in the video troubleshooting guide below:

    https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

    If the problem persists after disabling hardware acceleration, a crash dump would be really valuable.  Please see the following guide one how to provide actionable information for the crash: https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

    Amrita Gangwani
    Adobe Employee
    Adobe Employee
    November 9, 2016

    Hi,

    Please mention the Flash Player version and Chrome Version you are using. If not already updated chrome, do so to use latest flash player.