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barnum349
Participating Frequently
September 21, 2016
Question

Shockwave Flash (v.23.0.ri) crashes on Firefox

  • September 21, 2016
  • 1 reply
  • 907 views

My Mac OS is 10.9.5 and I have a regularly occurring problem with Shockwave Flash (v.23.0.ri) crashing on Firefox. I often load different videos on separate windows or tabs at the same time. For a while, they each play normally and then the spinning beach ball appears and paralyzes Firefox. I cannot get out of the application to select the Finder or  anything else. To escape I must jump to an alternate Desktop. Then I go to Activity Monitor and quit the offending Shockwave routine, unlocking Firefox and causing all of the loaded videos to need refreshing. No problem using Safari.

Any ideas?

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1 reply

jeromiec83223024
jeromiec83223024
Inspiring
September 21, 2016

Hmm.  That doesn't look like one of our version numbers, which is a little concerning.

If you right-click on some Flash content, you should get a context menu that shows the full version number.  It should be something like 23.0.0.xxx.

I'm not aware of a new widespread hang in Flash Player on Mac.

A couple things would help me track it down:

- If it happens fairly consistently, a discrete set of steps that reproduces it

- Type about:crashes in the firefox address bar, and look for a corresponding timestamp to the hang you encountered.

     - Click the link to submit it to Mozilla's crash analysis system, then give me the link for the resulting page.

     - (You don't need to wait for the processing to complete.  Once you've clicked the link, Firefox will handle it in the background.)

Thanks!

B
barnum349Author
Participating Frequently
September 21, 2016

The Control click did not offer the version number, but I got this 1st PDF by checking the Add On link

The next 2 PDFs are from the list of crashes. Does any of this tell you anything? It’s all Greek to me.

_maria_
_maria_
Legend
September 21, 2016

If you're trying to attach a document, forums software doesn't accept PDFs, only images (JPG or PNG).  If you want to provide a PDF or anything else, you can upload it to cloud.acrobat.com/send using the instructions How to share a document and post the link to the uploaded file in your reply.

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