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negativeh1
Participant
May 22, 2015
Question

Shockwave makes Google Chrome crash.

  • May 22, 2015
  • 4 replies
  • 2545 views

Shockwave constantly makes Google Chrome crash. I uninstalled it and it still makes chrome crash. BTW, using  a MAC running Yosemite.

    This topic has been closed for replies.

    4 replies

    N
    negativeh1Author
    Participant
    June 13, 2015

    MacBook Pro, Yosemite, Use Chrome as my default browser but sometimes use Safari. Only crashes in Chrome. Happens maybe 2 or 3 times a week.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    June 16, 2015

    If it's an intermittent crash and you have crash reporting enabled in Chrome, the crashes will get reported to Google and will get aggregated and triaged appropriately.  If the crash is on our side, Google will surface it to us.

    If you have a set of steps that will consistently cause Flash to crash in Chrome, I'd be more than happy to investigate.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    June 13, 2015

    Well, Flash Player is a built-in component of Chrome.  There's not a separate thing to install/uninstall. 

    If you downloaded and ran our uninstaller, you uninstalled it for Firefox and Safari.

    To give you any useful advice, I'm going to need to know more about your computer and browser, and if it's crashing consistently somewhere, a link:

    https://forums.adobe.com/thread/1195540

    N
    negativeh1Author
    Participant
    June 10, 2015

    Festive_wanderlust157F
    Festive_wanderlust157F
    Inspiring
    June 10, 2015

    Bingo. You're talking about Flash and not Shockwave (yes, I agree it's confusing). Pat will move this thread, or link it, to the Flash Player forum where you'll find someone who can help

    Festive_wanderlust157F
    Festive_wanderlust157F
    Inspiring
    May 23, 2015

    What does "crash" mean? Can you provide a screen shot?

    N
    negativeh1Author
    Participant
    May 23, 2015

    The page stalls and a yellow bar comes up at the top o the page saying the Shockwave Plugin has crashed. It gives me the option to stop plugin then says reload. I'll send a screenshot next time it comes up.

    pwillener
    pwillener
    Legend
    May 23, 2015

    What version of Shockwave Player?

    What version of Chrome?  The latest Chrome versions do no longer support NPAPI plugins such as Shockwave Player.

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