Sign-in problem preventing me from updating/installing latest version of flash player

Forum|Forum|11 years ago
December 13, 2014
5 replies
313 views

I got a notice that my flash player was out of date. I have spent all morning trying to update or install the latest version but I only get as far as the sign-in page. My name is automatically in the User ID but the password isn't. I typed in the password and nothing happens other than the window shaking. I reset a new password and tried again and again and again. I changed the user ID to my email address and attempted half a dozen more times only to still get the shaking screen. What do I do now? I can't get any help in the Chat Help section of Adobe. Nobody is online to help me.

This topic has been closed for replies.

H

hansii

Participant

This drives me nuts. Have tried for an hour trying to download the "New" Flash player. When I put in my password all I get is window shake. I'm using a Mac.

hans

A

Anonymous

I have tried for months and have not been able to down load to my MAC

The frustration level is high

menahuneAuthor

Participant

Have you contacted Adobe for help? I still haven't heard back from them.

A

Anonymous

I have a similar problem and have wasted all morning and not gotten anywhere. I am using iMac which I had recently updated to version 10.7. But until last night it worked just fine!

menahuneAuthor

Participant

Well, I'm still waiting for someone to come online in the Chat Help room. I, too, have wasted all morning and it's beyond frustrating. Would this have anything to do with us using Macs?

menahuneAuthor

Participant

Well, I'm glad to hear that I'm not the only one having this problem but I'm sorry for all of us because there doesn't seem to be any way to get an answer from Adobe. Are you using a PC or a Mac? I'm on a Mac and my husband says he remembers being told that Apple doesn't support Adobe.

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Dai_O

Participant

Hi I am having exactly the same problem and no response as yet from Adobe. There must be lots of us out here!

menahuneAuthor

Participant

Are you on a Mac, too?

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