Inspiring

Question

Solution for flash player crashing problem

Forum|Forum|13 years ago
October 1, 2012
3 replies
39202 views

This fix works pretty well, as all the latest versions of flash crash continuously, on almost every video.

First, download these two items:

Flash player Uninstaller

1. Flash player Uninstaller - http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

Flash 10.3.183.25

1. http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

[Editors Note: I updated the link to point to the Flash Player archives page, instead of the non-Adobe site. Please, ALWAYS download Flash Player directly from Adobe to ensure you have a valid, authentic copy. Malware distributors often attempt to trick users into installing malicious files by naming them as legitimate software programs. Wherever possible, always download software from the author's site.]

Run the Uninstaller (with browsers closed).

Then run the new Installer. You should not have problems anymore.

This version also switches from full screen and back, smoothly (without freakin crashing).

So far, it is running smooth as a lamb. I have no idea what is wrong with the other versions of flash player, but it is annoying. Even the very latest version crashes.

I am back to enjoying videos again, hope you will be too. 🙂

This topic has been closed for replies.

A

apprentice77

Participating Frequently

Hello, i would like to bump into this thread.

Flash is crashing and feezing in Mozilla Firefox here. It's unusable. And i have also noticed playback freezes in Pale Moon x64 and Internet Explorer (which i first did not notice, they are happening less often).

I have two videocards in my system. Problems happen on both videocards. I don't use them both, just one at a time. Depending on the display i use.

ATI HD3400 (12.1 Catalyst, but also on 9.x drivers)

Geforce GT220 (always latest)

Please refer to attached DXdiag for more info

Symptoms:

Flash: 11.4.402.278 - i couldn't even use Firefox on my ATI card anymore. Firefox would crash and freeze immediately on any Flash content. I had to force end the Firefox process.

Usable on GT220 card, but still crashes and freezes.

Other symptons, before playback ends:

- Green screen and audio distortion. Timer is still running, but no video and audio.

- Distorted screen (pixel blocks) and screen freeze. Timer is still running, but no video and audio.

- Freeze on playback or it just stops immediately and then skips to the end of the video.

All these problems happen involuntary.

Any flash 11.x version produces all symptoms.

Flash 10.3 version still freezes on playback. Playback just stops and i hear some audio distortion.

I even reverted back to Flash 10.2 , while it plays much much better it still freezes on playback with audio distortion. However : playback continues when for example on vimeo.com i disable HD and re-enable it. Perhaps to reset the playback or something.

On other Flash versions i have to refresh the complete browser...

Tried:

- Firefox 15 and Firefox 3.6

- Pale Moon x64

- Mostly all flash versions 10.2 and up.

- Turned off hardware acceleration and protected mode

- Firefox Safe mode (so all plugins and add-ons except flash are disabled)

- I fiddled around with some driver versions for my videocard.

- I tried a different router. Turned off firewall.

- memtest to check out my memory

Well i basically tried everything i can think off.

I spent the last four days to try to fix this. I am going crazy here...

I don't remember when this started happening.

Jeromie Clark, please.. this needs to be debugged. For me it's a big drama.

Also, i watch hdtv, dvds, blu ray, video, edit video and audio on my system without problems. I experience no system crashes or other strange behavior.

I have this hardware for about 3 years now and these crashes started happening out of the blue.

------------

Download link for dxdiag file: https://www.wetransfer.com/dl/hk59e9ob/d32ca0ad039e674ff0f883e306e1e110b733e0cb4658a2a441ef80ec9b45a39be76155825853e8b

A

Adobe_Is_a_HackAuthor

Inspiring

If you still have 10.3.183.25 installed, try going to a video, pause it, and righ click and click "settings" , disable "hardware acceleration" . Reload the video. If you did not use the Flash Uninstaller as I have suggested, 10.3 might not be working correctly for that reason. Also, since I disabled hw acceleration, video goes from full screen to back with no problems and no delays at all. Which is even better than it was before. Remember, u have to install 10.3.183.25 . Not 10.3.xx.x.xx and something else. This is the only flash working. And it works better than any other flash did in awhile. Let me know results.

A

Adobe_Is_a_HackAuthor

Inspiring

To anyone viewing my posts, let me know if my solution works. Videos are playing for me, and I couldn't be more content. They're playing smoothly and at full screen. Staff at adobe changed my link, so their version of 10.3.183.25 includes a flash debugger I think, as the Original 10.3.183.25 is 2.95 mb . The one they have, is 18.3 mb. I originally got the solution from a Mozilla post, although I can't find it.

jeromiec83223024

Inspiring

I've changed your title back to the original one posted. I was trying to make the post more discoverable, and my understanding from our previous conversation was that you were seeing this on Windows 8.

In general, we'd really like to collect data from people that are crashing consistently to understand the individual issues, find the root-cause and get them fixed in the product.

As a first step, we'd recommend that people update to the lastest available version of their browser and graphics drivers, and then install the latest Flash Player from http://get.adobe.com/flashplayer/.

There's a guide for finding the latest graphics drivers for your system here:

http://forums.adobe.com/thread/945765?tstart=0

If you still continue experiencing problems after updating, please work through our Video Troubleshooting Guide:

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still experiencing problems after that, we'd like to work with you to get it fixed. The best way for us to do that is to reproduce the issue here by trying to replicate your combination of software and hardware and visitng the content that causes you to experience the crash.

To that end, the following information would be particularly helpful:

For Windows users, the output of the DirectX Diagnostic Utility will give us enough information to

Start > Run > Dxdiag

Choose Save All Information

Attach the output to the bug

Thanks!

jeromiec83223024

Inspiring

Hi,

We'd like to understand the crashing problem that you're running into. It's most likely related to the drivers or graphics hardware on your system. It's definitely something we're interested in fixing.

If you're on Windows, can you tell me what version you're using (Vista, Windows 7, etc) and provide the output of dxdiag for your system?

On Vista:

Click Start > Run > type dxdiag and hit Enter

On Win7:

Click Start > type dxdiag into the search box and hit Enter

Click Save All Information, and attach the output? You can use something like pastebin.org, dropbox, or http://sendnow.acrobat.com if you're an Adobe Creative Cloud subscriber to attach the file.

Best regards,

Jeromie Clark

A

Adobe_Is_a_HackAuthor

Inspiring

I have no idea what the crash is. I assumed when I submitted "The Crash Report", U would get the crash report, stating whatever, buffer, memory etc.

But it started about a month or so ago, when the flash upgraded automatically.

I am running Windows 8, the Release Preview, build 8400.

I have been running it for four or five months now. My AMD-ATI video card has, and has had the latest drivers. This problem did not start until the flash player upgrade of a month and a 1/2 or so ago. And every single video was crashing, instantly. On every click. I have seen on other forums, that this is happening to nearly everybody. I finally found a fix on a Mozilla forum posted by a Mozilla staffer. I do not have the link and have tried to research it. It is the only page with the solution that worked well. Not just worked well, but worked perfectly.

As the staffer must know Firefox inside and out.

10.3.183.25 is the only flash that works well. Anything above or below that, is no good. I suppose that's why the Mozzila staff recommended it.

This is very peculier. Is your flash doing something it's not supposed to be doing?

I refuse to use any version of flash player that crashes. Whatever the problem is, is on your end. Whatever machine(s) you are testing all these out on. I suggest a new basic machine. That a typical user would have. With no testing or debugging software installed. And see what happens. Then install a debugger if the player is crashing. And find out why 10.3.183.25 isn't crashing. It even moves to full screen and back smoothly (without interruption of play other than a brief moment of black, audio continues to play). I have not seen any of your players do that in along time. I refuse to move to any other version, as 10.3.183.25 seems to be doing everything I need. And doing it well.

jeromiec83223024

Inspiring

Thanks for the follow-up. It's definitely something we want to fix.

Can you tell me what the exact model of your video card is? I'd like to build out an equivalent machine and test.

Again, output from dxdiag would be ideal. It's built into the OS, and is already installed on your machine. The output will give me the exact model and driver information that I need to reproduce your configuration.

Thanks!

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