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S
SamLo
Participant
August 4, 2009
Question

Some links work on flash page and others are inactive/disabled

  • August 4, 2009
  • 1 reply
  • 860 views

I'm using latest version of flash player. My son does homeschooling via K12 online school system. The online application flash player application has links throughout. There are links that are active - as you scroll over you can see the mouse pointer change. And there are links that when you scroll over them don't change mouse pointer - inactive or disabled? I've searched all over and can't seem to find how to get these links to work. Much of the homeschooling curriculum is dependent on these links as you can imagine. I've disabled Norton firewall/anti-virus and no success. Flash player seems to be working properly. I'm on Windows Vista using IE8 using flash player 10. I have Norton 360 V3. Flash player seems to work fine with most other apps, it's just these certain links in k12 online curriculum system that seem to be inactive/disabled. We need to get around this, and not fall behind in the schooling, so any help would be tremendously appreciated. Thanks.

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    1 reply

    M
    Mad_at_Adobe
    Participating Frequently
    August 5, 2009

    Do you also have Shockwave Player installed? I think I had the same problem and fixed it by uninstalling Shockwave then reinstalling Flash for each user account. Actually I found a registry key for the Current User for Shockwave and deleting the registry key for each user that had the key after uninstalling Shockwave fixed my problem. I had to do this on all four computers at home. I posted in IE8 + Flash 10.0.32.18:  2 User Accounts but Flash only plays in one with details.

    S
    SamLoAuthor
    Participant
    August 5, 2009

    I belive I do have it installed. Thanks for the tip. I've just about tried everything I can think of. Searched all over and am having little success getting around this bug. So if I understood correctly, after removing shockwave and it's users registry keys you still only got it to work on one of 2 computers? That would be frustrating no doubt - I know the feeling! And I'm wondering if your having the same problem where some links work on a given flash player page and some don't? I can see that there should be an active link by the link text being underscored but when I scroll over it the mouse pointer doesn't change to show an active link, it's as if that hyperlink is disabled. Thanks again for your feedback.

    M
    Mad_at_Adobe
    Participating Frequently
    August 6, 2009

    I did fix all the computers. It took ten hours by the time I was done troubleshooting and getting all four repaired. Not every user profile needed the registry key deleted, the key is only created when the Shockwave content is ran on the user's profile.

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