Some videos do not play when "Block all sites from storing information on this computer" is selected

Question

I have CS5 installed on my i Mac, running OS X Lion 10.7.5. Using Firefox, I have been having trouble with Adobe TV and the other instructional video's, however some of the video's promoting the new products do work (not all), but when I right click the menu gives me an option that shows flash player 11. whatever is working. I have uninstalled and reinstalled the version that came with my CS5 Design Premium only to be told that to play the video's I have to update my flash player, when I do then the same nothing happens again.

I can however run the video's on my iPad2 with Safari, haven't set up yet with Firefox. This is becoming a real pain to make room on my desk to view both screens so that I can use the tutorials, video's and tips while working on the various programs. I have checked all of the forum questions that have anything close to my issue to solve the problem. Unfortuately none of the suggestions posted so far have helped.

If anyone has any other suggestions for me I would be truly grateful.

Thank you, Tess.

jeromiec83223024 · Accepted Answer

I have gotten it to work by changing my settings to ask for permission to

store information on my computer. I select no and it plays anyway. Thanks

for your help.

Theresa Morgan

Thanks for the update. I branched this out to it's own thread, and assigned a more descriptive title to make it easier for others to discover when searching the forums.

The video player on the website that you're using isn't handling the case where local storage is disabled in Flash.

If you choose "Ask me before allowing new sites to save information on this computer", you will get a prompt when a website wishes to store information on your computer.

If you choose "Block all sites from storing information on this computer", we're never going to display a prompt. This may cause some content that depends on local storage to fail unpredictably.

Neither of these options really present a good user experience, but are provided to give people granular control over their privacy options.

Flash Player respects the Private or Incognito browsing modes on major browsers. In that instance, Flash will store information in a temporary directory for the duration of your browsing session, but all of that information is discarded when you exit the incognito or private browsing mode. For most users, this is the way to go. Advertisers can't use Flash Player to maintain tokens to uniquely identify you across multiple browsing sessions, but you're providing Flash content that depends on local storage access with the ability to operate normally.

Thanks!

jeromiec83223024 · Answer

Hi,

You probably have the Flash Debugger version installed, which you don't want for general internet use.

First, uninstall Flash Player:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

Next, go grab the latest here:

http://get.adobe.com/flashplayer

After you've installed, if you're still having problem on video playback, check out the video troubleshooting guide:

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, give us an exact link to a page where you're seeing this problem and let us know what version of Firefox you're using.

Thanks!

Some videos do not play when "Block all sites from storing information on this computer" is selected

2 replies

Find Flash Player version type and capabilities (Flash developers only)

Find Flash Player version type and capabilities (Flash developers only)

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