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March 20, 2017
Question

Some videos on facebook not working

  • March 20, 2017
  • 1 reply
  • 451 views

I'm using a Lenovo laptop, Windows 10. When using any of my browsers (chrome, IE, Edge), FB will automatically play some videos,but refuses to play others. It opens a window with page blacked out. If I press to see the next vid, I get a message saying there is a problem playing the video. I have enabled all players, unchecked hardware acceleration, deleted all caches, updated all players, deleted and re-installed all browsers, updated intel drivers, and so on and so on. I've followed loads of posts on here, to no avail. This started a couple of weeks ago and it's driving me mad! All other sites work perfectly and there is nothing on FB to help (waste of time). Please help!!!

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    1 reply

    Legend
    March 21, 2017

    Hi Petern,

    Please make sure which player needed to play those videos , if it requires Flash player then it should work on IE and Chrome as Flash player is inbuilt. on Firefox you can install plugin flash by going to https://get.adobe.com/flashplayer

    To check Flash player is working you can go and play www.adobe.com/software/flash/about

    Thanks

    Sreeharsha