Someone is trying to access my Adobe account

Forum|Forum|12 years ago
October 11, 2013
2 replies
3775 views

Hi, Ive had emails sent to my account from you saying that someone is trying to access my account and that I should change my password. This is highly irregular. Can I please delete my account. And just start over again? Thanks

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Anonymous

I received one of those messages too, after I had changed my forum password, which was mandatory before I was able to log into the forum.

It might take some time to have your account deactivated, so it would probably be a good idea to change your password in the meantime.

The people most impacted by the hack would be those who have set up an account with--and purchased products from--adobe, and have provided credit card information, etc., that is associated with that account. In this situation, it would be advisable to contact the credit card company immediately, tell them to suspend the account, and issue a new card with a new number. In that way, no unauthorized charges can be made.

If all you did was to register to use this site's forums, and provided no private financial information to Adobe, then at worst, the hackers might try to use your e-mail address to send you spam. (Along this line, if you used the same password for your adobe account that you use for your e-mail, it would be advisable to change that too.)

O_F

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ericthomson11Author

Participant

Thanks. I did change my password but what I don't like is how I got the same message from adobe a couple days later telling me to even change that password. But I don't use credit cards so that's a relief. Thanks for the help. I just don't understand how I would have to change it twice in a row, like hinting it didn't even work the first time, why should it work a second or third, am I just giving my passwords away? If I delete my account, Ill have to download flash and reader again, will it screw up my comp registering a new account for those?

Thanks, Iam prb okay though. i think

C_F_McBlob

Inspiring

"Cleaning up" after the attack was discovered was a days long process... about three weeks from what I've read. There was some redundancy in notices, but they were still finding accessed accounts after they thought they had them all, I'm pretty sure.

C_F_McBlob

Inspiring

This site was hacked recently, and the password change request means that your account was a victim of the attack.

http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

If you wish to have your Adobe ID deactivated, you'll need to contact Adobe support directly at:

http://www.adobe.com/aboutadobe/contact.html

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