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A
Anonymous
March 20, 2013
Question

Something missing in Mac OS installer?

  • March 20, 2013
  • 1 reply
  • 657 views

Trying to update this in Firefox, Mac. I'm downloading the right update but when I open the installer I get a blank screen. I looked at troubleshooting, opened up the resources folder and what they said to click on wasn't in there.

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1 reply

chris.campbell
chris.campbell
Legend
March 20, 2013

What is the filename of the .dmg file that you've downloaded?  Was this file downloaded from get.adobe.com/flashplayer?  What version of OS X are you using?  Finally, could you take a screenshot of the window so we can take a look?

http://forums.adobe.com/message/4209263

Thanks,

Chris

A
Anonymous
March 21, 2013

Hi Chris,

Here are some screen shots.

That is the site i downloaded from, yes. My browser was also telling me to update my flash plugin but the plugin was not in the list of add-ons. I have Mac OS 10.7.5

Thanks,

Sarah

Sunil_Bhaskaran
Sunil_Bhaskaran
Inspiring
March 21, 2013

Sarah,

What happens when you double-click the file that you downloaded? If you get a blank screen, could you please download it again?

I checked the latest Flash Player on Mac. The Resource folder had the pkg file.

Thanks,

Sunil

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