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Participant
April 10, 2018
Question

Sound works fine but there's no video

  • April 10, 2018
  • 2 replies
  • 944 views

Windows 7 with Google Chrome up to date (Version 65.0.3325.181 (Official Build) (64-bit)) and Adobe Flash Player Plug-In version 29.0.0.140

Video does not display any image (all black), but the sound works fine. It happens in for example Kender Du Typen? - Med flygel og bjælkehytte | TV | DR or in Nye løjer med Emil fra Lønneberg (Dansk tale) - Trailer - YouTube

But most youtube videos work well. I checked in a Flash gaming site and it works fine too. And no video on dr.dk/tv works, althought the sound does.

I have tried deleting browsing data and settings as well as local storing settings by site, but after restarting my browser it still doesn't work.

Can you help me?

Regards,

Andrés

This topic has been closed for replies.

2 replies

Participating Frequently
April 11, 2018

If the problem happens when viewing videos in full-screen, then this is likely a YouTube bug Google has been investigating for more than a year.

jeromiec83223024
Inspiring
April 10, 2018

Please work through the video troubleshooting guide.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.