Skip to main content
A
Adam41
Participant
April 30, 2019
Answered

Specific download link not working for Enterprise Flash Installer

  • April 30, 2019
  • 2 replies
  • 1970 views

Hello all,

I'm not sure if this is the correct forum for this question, but I'll give this one a try. I already attempted to find a solution from Adobe Chat support and they said I wouldn't be able to get any help on this unless I posted to the forums.

Problem:

We have access to Adobe's Flash Player Distribution page for enterprise use. The address is Adobe Flash Player Distribution | Adobe

Within that page are various versions of Flash player for download on different Operating Systems and also special System Administrator installers that are designed to make mass deployment easier.

I always go to this page and download the latest installer for:

Mac OS X (Intel) | Firefox and Netscape Plug-In compatible applications – NPAPI | All supported languages | Download DMG Installer (for System Administrators)

Unfortunately I am unable to get this link to work and as a result can't download the latest installer that we need. Other installer on this page download without issue so the problem is specific to this particular installer. I checked in on the Mac Admins Slack channel and this exact issue was noted by others. I was hoping to see if there is someone from Adobe that can resolve this problem. The actual URL for this installer is: https://fpdownload.macromedia.com/get/flashplayer/distyfp/current/mac/install_flash_player_32_osx_pkg.dmg

Any help would be appreciated. Thanks.

-Adam

This topic has been closed for replies.
Correct answer _maria_

Which OS version and browser are you using?

On Windows 10 & Mac 10.14.4, I can reproduce using Chrome (sporadically), however, refreshing the page after each download allows the download.  I'm not able to reproduce on Firefox or Safari, the links work fine.

Can you please try clearing cache/cookies and try again?

The responsible team is not able to reproduce the issue, so we need to gather data (OS, browser) and investigate further.

Thank you.

2 replies

_maria_
Community Manager
_maria_Community Manager
Community Manager
May 1, 2019

Thanks for reporting.  I'll escalate.

A
Adam41Author
Participant
May 1, 2019

Thanks for escalating.

_maria_
Community Manager
_maria_Community ManagerCorrect answer
Community Manager
May 2, 2019

Which OS version and browser are you using?

On Windows 10 & Mac 10.14.4, I can reproduce using Chrome (sporadically), however, refreshing the page after each download allows the download.  I'm not able to reproduce on Firefox or Safari, the links work fine.

Can you please try clearing cache/cookies and try again?

The responsible team is not able to reproduce the issue, so we need to gather data (OS, browser) and investigate further.

Thank you.

T
Test Screen Name
Legend
April 30, 2019

I get the clear message "No Adobe Flash Player distribution license found for this user."

What do you get when you try the link?

A
Adam41Author
Participant
May 1, 2019

My license is current so I get the Adobe Flash Player Distribution page which contains links to download the various installers. The issue is we can't successfully get one of the installers to download. When you click on the link, nothing happens. Other links work just fine.

_maria_
Community Manager
_maria_Community Manager
Community Manager
May 1, 2019

Yeah, this has nothing to do with the licensing issue.  By the description, OP clearly had access to the distribution page.  There's a different issue at play and I've escalated to the appropriate folks.  Waiting to hear back from them.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices