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Michelle913
Participant
November 10, 2014
Answered

Still unable to download FlashPlayer update

  • November 10, 2014
  • 2 replies
  • 611 views

I have a Mac OS X Lion 10.7.5.  And I'm running on Safari 6.  I have been trying to download the FlashPlayer update for the Adobe Flash Player Installer 15 for the past week.   When I click on "Install Adobe Flash Player" the download box pops up.  It asks for my password, which I enter the box shakes showing that I entered the wrong password.  I have changed my password for Adobe and my administrator password.  And still nothing.  And I cannot uninstall it as I apparently don't have the correct password.  I have asked for help on this problem last week.  And nobody has been able to help. 

This topic has been closed for replies.
Correct answer jeromiec83223024

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240

2 replies

jeromiec83223024
jeromiec83223024Correct answer
Inspiring
November 14, 2014

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240

pwillener
Legend
November 11, 2014

You don't need any password to download the Flash Player installer, but you do need your Mac's administrator password to install it.

Participant
April 22, 2016

You are brilliant.  Why don't these programmes make it clear what password they're looking for.  Was stumped.  Thanks.  Julia