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A
AntondeHump
Participant
October 17, 2012
Question

Stuck in Installation Loop on WinXP and IE8

  • October 17, 2012
  • 1 reply
  • 1280 views

Hi all,

First post... had a look around, googled etc, could not find related issue or solution:

I have a user who is using WinXP (UK version) though who uses their laptop in Spain and who each time they open IE8 and go to a flash web-site, it tries to download updates for Flash even though it has 11.4.4.02.287 installed.

Flash then needs IE to close so it can install, though when you open IE again, it repeats the same process of downloading 9354k of data and then loops again.

Any ideas, please?  Have rebotoed, uninstalled, re-installed, deleted the data from C:\Windows\System32,  %appdata%\adobe,  %appdata%\macromedia, etc.

Any reg keys that need tinkering?

Thanks, Anton

    This topic has been closed for replies.

    1 reply

    jeromiec83223024
    jeromiec83223024
    Inspiring
    October 17, 2012

    I branched this out into a unique issue, since it wasn't related to the one you replied to.  I changed the title to something descriptive as well.

    Try fixing your permissions, see the following:

    http://forums.adobe.com/message/4323109

    A
    AntondeHumpAuthor
    Participant
    October 22, 2012

    Hi Jerome,

    Thank you for you quick response. I ran the bat file along with SubinACL in the same folder, saw the DOS screen appear with lots of script, rebooted, though the problem still persists.

    Is there anything else that I can try?

    Many thanks once again,

    Anton

    jeromiec83223024
    jeromiec83223024
    Inspiring
    October 22, 2012

    I think what is happening, is that the site your user is visiting is using a script that first checks to see if Flash is installed, and if not, invokes our Express Install mechanism.


    The problem is that Flash *is* installed, but the browser's security settings are such that Flash is not allowed to run.  The JavaScript on the page looks to see if Flash is there, Flash doesn't respond, and it launches the Express Installer.

    I'd recommend resetting Internet Explorer to default settings as the fastest way to get this resolved:

    http://support.microsoft.com/kb/923737

    Please let us know how this works out for you.

    Thanks!

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