[Support request] Random crashes of the Flash Player 10.

Hello,

Currently we have some random crashes with the Flash player when we run our Flex application.

These crashes appear in a specific screen of the application and we cannot reproduce the problem every time.

Our application has been developed with Flex 3.5.0.12683.

The crash has been saw in Internet Explorer 8 and in Firefox 8, with several version of the Flash Player 10.

In the windows events we have :

Event Type:      Error

Event Source:   Application Error

Event Category:           None

Event ID:          1000

Date: 22/12/2011

Time: 15:54:47

User: N/A

Computer: LUXP37

Description:

Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10k.ocx, version 10.1.85.3, fault address 0x00392c20.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74   Applicat

0008: 69 6f 6e 20 46 61 69 6c   ion Fail

0010: 75 72 65 20 20 69 65 78   ure  iex

0018: 70 6c 6f 72 65 2e 65 78   plore.ex

0020: 65 20 38 2e 30 2e 36 30   e 8.0.60

0028: 30 31 2e 31 38 37 30 32   01.18702

0030: 20 69 6e 20 66 6c 61 73    in flas

0038: 68 31 30 6b 2e 6f 63 78   h10k.ocx

0040: 20 31 30 2e 31 2e 38 35    10.1.85

0048: 2e 33 20 61 74 20 6f 66   .3 at of

0050: 66 73 65 74 20 30 30 33   fset 003

0058: 39 32 63 32 30 0d 0a      92c20..

We can send you the mdmp file linked to these this crashes if this can help (please let we know the procedure to do this).

Did you experiment the same kind of issue in the past ? If yes, how did you resolve this problem?

Thank you in advance for your help,

Best regards.

Michaël