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A
Anonymous
November 23, 2013
Question

Thumbnail images for MP4 files vanished again - how can they be restored?

  • November 23, 2013
  • 1 reply
  • 434 views

My thumbnail images for MP4 files have vanished again and could you tell me how to resttore them please? I am running Windows 8.1 and IE11 Browser and use the Real Player to play these files. When I run a flash test it says one minute it is not installed in the browser and the next test confirms that it is installed. Is this a known problem with Windows and can it be fixed by adjusting a setting somewhere. Thanks for your help.

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    1 reply

    C_F_McBlob
    C_F_McBlob
    Inspiring
    November 23, 2013

    Enable Compatibility View for IE: http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11 and the plugin will be recognized.

    A
    Anonymous
    November 24, 2013

    Dear Mike, Thanks for your reply to my enquiry but my issue is with downloaded MP4s and the thumbnail images vanishing again. Compatability view in explorer is enabled but this has not cured the problem. I think it is either a Windows 8.1 setting or Realplayer setting that needs amending - any ideas? Thanks.

    C_F_McBlob
    C_F_McBlob
    Inspiring
    November 24, 2013

    Wish I had something to offer, but neither Windows nor RealPlayer are Adobe.

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