Todays update 21 crashes flash

Forum|Forum|10 years ago
May 18, 2016
6 replies
1251 views

So everything has been hunky dory until today when flash updated to the latest version, now any website that uses flash will not work the page hangs and constant flash plugin script crash messages pop on screen, nothing is then clickable and I have to use task manager to close the browser.

I'm using Windows 7 64bit.

My main browser if firefox NPAPI, I Did a few checks and PPAPI and Active X seem to be unaffected.

I've uninstalled flash, cleared out setting in both flash control panel and firefox, restarted machine and reinstalled but still the problem persists.

This topic has been closed for replies.

MadmaniakidAuthor

Participating Frequently

Well It only updated yesterday morning!!

As Stated I have already uninstalled and reinstalled flash, I've tried various times and still the fault happens, the page freezes then I get a grey box which appears for 1 second then goes on it's own and reappears every 5 seconds, nothing on the page is clickable it's all frozen. I've tried disabling the protected mode also.

S

suriti_singh

Adobe Employee

It appears from the screenshot that page is not fully loaded, are there more sites opened in other tabs on the browser having flash content?

I couldn't reproduce the issue using Firefox 46/ FP 21.0.0.242 / Win 7 64 bit/ URL BBC Weather - London .

MadmaniakidAuthor

Participating Frequently

Nope that as the only page open, and it's happens on any website i visit that uses flash.

MadmaniakidAuthor

Participating Frequently

Hi here is the link

Crash Data for Firefox

Yes teh machine has been restarted several times as this all started this morning, i've currently got flash player deactivated so i can browse the web.

jeromiec83223024

Inspiring

Mozilla's crash data only shows 3 similar reports over the last week.

I'd recommend uninstalling Flash Player and reinstalling, to see if that solves the issue.

Uninstall Flash Player - Windows:

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download Flash Player from here:

http://get.adobe.com/flashplayer/

MadmaniakidAuthor

Participating Frequently

Heres a firefix report on a crash, looks like the flash file npswf is causing the crashes?

Crashing Thread (0)

Frame	Module	Signature	Source
0	ntdll.dll	NtWaitForSingleObject
1	kernelbase.dll	WaitForSingleObjectEx
2	kernel32.dll	WaitForSingleObjectExImplementation
3	kernel32.dll	WaitForSingleObject
4	npswf32_21_0_0_242.dll	F_121813594__________________________________________	F117835525______________________________________________________________________________:65
5	npswf32_21_0_0_242.dll	F_158054003__________________________________	F1677514683__________________________________________________________________________________:62
6	npswf32_21_0_0_242.dll	F_268949314_________________________________________________	F833027520__________________________________________________________:332
7	npswf32_21_0_0_242.dll	NP_Initialize	F833027520__________________________________________________________:694
8	xul.dll	mozilla::plugins::PluginModuleChild::DoNP_Initialize(mozilla::plugins::PluginSettings const&)	dom/plugins/ipc/PluginModuleChild.cpp:1967
9	xul.dll	mozilla::plugins::PluginModuleChild::AnswerNP_Initialize(mozilla::plugins::PluginSettings const&, short*)	dom/plugins/ipc/PluginModuleChild.cpp:1932
10	xul.dll	mozilla::plugins::PPluginModuleChild::OnCallReceived(IPC::Message const&, IPC::Message*&)	obj-firefox/ipc/ipdl/PPluginModuleChild.cpp:1240
11	xul.dll	mozilla::ipc::MessageChannel::DispatchInterruptMessage(IPC::Message const&, unsigned int)	ipc/glue/MessageChannel.cpp:1545
12	xul.dll	mozilla::ipc::MessageChannel::DispatchMessageW(IPC::Message const&)	ipc/glue/MessageChannel.cpp:1410
13		@0x326b0bf
14	xul.dll	MessageLoop::DoWork()	ipc/chromium/src/base/message_loop.cc:459
15		@0x321b2df

Show other threads

Thread 7

Frame	Module	Signature	Source
0	ntdll.dll	ZwRemoveIoCompletion
1	KERNELBASE.dll	GetQueuedCompletionStatus
2	NPSWF32_21_0_0_242.dll	F_1838853603___________________________________________	F601124107____________________________________________________________:589
3	NPSWF32_21_0_0_242.dll	F_1827375738________________________________________________________	F601124107____________________________________________________________:554
4	NPSWF32_21_0_0_242.dll	F691194667________________________________	F601124107____________________________________________________________:547
5	NPSWF32_21_0_0_242.dll	F1200139814_____________________________	F601124107____________________________________________________________:532
6	NPSWF32_21_0_0_242.dll	F_1338064323______________________________________________	F_811892793__________________________________________________________:50
7	NPSWF32_21_0_0_242.dll	F802476640______________________	F126581260________________________________________________________:429
8	NPSWF32_21_0_0_242.dll	F1160624634______________	F_1524190448__________________________________________________:51
9	NPSWF32_21_0_0_242.dll	F_138606341_____________	F126581260________________________________________________________:309
10	NPSWF32_21_0_0_242.dll	F285537817______________________________	F2012437850___________________________________________________________:133
11	NPSWF32_21_0_0_242.dll	F735200569_____________________	F2012437850___________________________________________________________:169
12	NPSWF32_21_0_0_242.dll	F530999963_____________________________	F921134735_________________________________________________________________________:59
13	kernel32.dll	BaseThreadInitThunk
14	ntdll.dll	__RtlUserThreadStart
15	ntdll.dll

jeromiec83223024

Inspiring

A link to the actual crash report would be really helpful, but a search for crashes with the signature F_121813594 turns up a total of 18 crashes, and most of those are from the same machine.

If you haven't rebooted since the update, that might be a great place to start. We don't want to inconvenience Firefox users by making them exit the browser after ever Flash update, but the cost for that convenience is that sometimes Firefox will be in a weird state after a Flash update. Given the low frequency, it feels like that kind of issue to me.

If that doesn't resolve the issue, just doing a right-click > copy link location from the about:crashes page and posting that here would be ideal. It'll give me more confidence that I'm pulling the right data.

Thanks!