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scottc35423200
scottc35423200
Participant
February 25, 2018
Question

Token expired?

  • February 25, 2018
  • 1 reply
  • 7898 views

What does this mean? Expired Adobe pass token, Token expiration date has passed?

I get that pop up while trying to watch a show on the NBC site. I am using google chrome, on a mac, with OS HighSierra,

Thanks in advance

    This topic has been closed for replies.

    1 reply

    jeromiec83223024
    jeromiec83223024
    Inspiring
    February 26, 2018

    It sounds like NBC uses DRM technology to protect their streaming content.  Through a whole set of complex server-side infrastructure, they issue you a token, which entitles you to view that content.  Their service, when evaluating the token that was issued to you, is coming to the conclusion that the token is no longer valid.

    You can try to clear the DRM token on your system by choosing "reset license files", here:

    Adobe - Flash Player : Settings Manager - Protected Media Settings panel

    If you get a download Flash Player button where the menu should be, just click it.  If the browser is blocking Flash from running there, that should get it to prompt you to allow the content to play.

    At that point, just hit reset licenses. 

    If NBC's service is working right, then the next time you visit, all of the magic entitlement stuff should happen, and you'll be able to view their videos again.  If not, there's not a lot you'll be able to do about it from your side except to give it some time, and/or complain to them about the service not working.

    D
    drakeh57195223
    Participant
    March 20, 2019

    Hi-- Could you please walk me thru this because I am having the same issue despite these directions.

    Thanks.

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