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ShanePfister
Participant
April 29, 2014
Answered

Tried to update to 13, now nothing works

  • April 29, 2014
  • 1 reply
  • 600 views

I was running Flash Player 11, everything ran fine, logged on to HBO Go and was told I needed to update to 13. So I did, and flash ran but dragged a lot. I tried to do a clean install and revert to previous versions (I tried 10 and 11) in IE, Firefox and Chrome, but nothing helped. I have an old, crappy computer (Windows 7, Compaq Presario with Intel Celeron) but yesterday everything worked fine and now that I've tried to update everything is messed up. I have no idea what to do. Any help is greatly appreciated!

This topic has been closed for replies.
Correct answer C_F_McBlob

You're dealing with three different plugins, in two different formats (Chrome uses a PPAPI plugin and the other two are NPAPI), and one (Chrome) that CAN'T be updated from here. Additionally, the IE plug-in relies on ActiveX controls and the filtering can hamper it. The other two don't have that.

If you're seeing performance issues in all three, most likely it comes from outside the browsers, and as such, outside the plug-ins.

It is possible that your system won't handle Flash Player 13, but it has the same requirements as 11.7 and all the 12 builds.

Click Start and go to Computer, but RIGHT click it and choose "Properties".

Post the Processor and RAM info here.

1 reply

C_F_McBlob
C_F_McBlobCorrect answer
Inspiring
April 29, 2014

You're dealing with three different plugins, in two different formats (Chrome uses a PPAPI plugin and the other two are NPAPI), and one (Chrome) that CAN'T be updated from here. Additionally, the IE plug-in relies on ActiveX controls and the filtering can hamper it. The other two don't have that.

If you're seeing performance issues in all three, most likely it comes from outside the browsers, and as such, outside the plug-ins.

It is possible that your system won't handle Flash Player 13, but it has the same requirements as 11.7 and all the 12 builds.

Click Start and go to Computer, but RIGHT click it and choose "Properties".

Post the Processor and RAM info here.

S
ShanePfisterAuthor
Participant
April 30, 2014

Thanks a lot for your help, Mike!

The Processor is the Intel Celeron CPU, with 2.00GB of installed RAM.

Really appreciate you lending your expertise!

C_F_McBlob
C_F_McBlob
Inspiring
April 30, 2014

I had an old Celeron e-machine with 2GB RAM and it ran Flash Player 11 and 12 just fine. It's not around anymore to test with 13, but I'm pretty sure that the problem is outside of the Player and the browsers.

Have a look at updating/repairing your video drivers.  http://forums.adobe.com/thread/945765

That's a place where a lot of playback issues start.

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