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FADQ
Participant
Jul 29, 2020 5:31 PM UTC
Answered

Trouble getting a new distribution license for Flash Player

This morning I noticed that my distribution license for Flash Player and Reader expired. I applied for a new license like I do every year but when I received the approval email the distribution link gives  me a page saying "No Adobe Flash Player distribution license found for this user.", even after 3-4 hours of waiting just in case.

I even filled a second form which has also been approved but I can't get to the distribution page. I used the same account and email as every other times (the one I'm writing from right now).

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    _maria_
    _maria_Correct answer
    Legend
    Jul 30, 2020 8:54 PM UTC

    This issue has been resolved.  You should now be able to access the distribution page and download the installer.

    If it doesn't work initially, try clearing the browser cookies (wasn't necessary for my test, but it's a possibility).  If it still doesn't work, please post here.


    Thank you and we apologize for the inconvenience.

    View reply

    11 replies

    FADQAuthor
    Participant
    Jul 31, 2020 2:42 PM UTC

    It's now working. Thank you!

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    _maria_
    _maria_
    Legend
    Jul 31, 2020 2:59 PM UTC

    you're welcome

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    _maria_
    _maria_Correct answer
    Legend
    Jul 30, 2020 8:54 PM UTC

    This issue has been resolved.  You should now be able to access the distribution page and download the installer.

    If it doesn't work initially, try clearing the browser cookies (wasn't necessary for my test, but it's a possibility).  If it still doesn't work, please post here.


    Thank you and we apologize for the inconvenience.

    Translate
      _maria_
      _maria_
      Legend
      Jul 30, 2020 3:37 PM UTC

      Team is aware of the issue and is working on a fix.  I'll post an update when the issue has been resolved.


      We apologize for the incovinience this is causing.

       

      --

      Maria

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        Telgalad
        Participant
        Jul 30, 2020 7:02 PM UTC

        I am seeing the same issue. Re-applied, got the email confirmation, yet still get the following:

        No Adobe Flash Player distribution license found for this user.

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        _maria_
        _maria_
        Legend
        Jul 30, 2020 8:10 PM UTC

         The team is actively working on resolving the issue.  Re-applying isn't going to solve it.

         

        An update will be posted here when the issue has been resolved.

         

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        _maria_
        _maria_
        Legend
        Jul 30, 2020 2:59 PM UTC

        Thank you for reporting.  I have escalated this issue.  Will post back here when I have an update.

         

        --

        Maria

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        Charlotte2020
        Participant
        Jul 30, 2020 9:52 AM UTC

        I have this issue too.

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        Test Screen Name
        Legend
        Jul 29, 2020 8:55 PM UTC

        Hmm, I wonder if it has been closed down a few months early, accidentally. 

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        the_tatnall_scht845180
        Participant
        Jul 29, 2020 6:24 PM UTC

        I have the exact same problem, and a couple of hours ago created a post as well. My suspicion is that it is a server problem on Adobe's end, but I have not yet received a reply either way.

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        FADQAuthor
        Participant
        Jul 29, 2020 6:58 PM UTC

        Oh, it's good to know. I was suspicious this morning since my distribution license usually expires during fall and not during summer, it's been that way for a couple of years. There may actually be a problem on their end.

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