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alans5874713
Participant
April 10, 2016
Question

Trouble upgrading Flash Player version 21.0.0.197 to 21.0.0.213

  • April 10, 2016
  • 1 reply
  • 638 views

Systems:

Window 7 (64 bit)

Browser: Internet Explorer 11 Version: 11.0.9600.18230

currently installed version of Adobe Flash Player:  21.0.0.197   Active X   enabled

Trying to upgrade to the current version of Flash 21.0.0.213

From the Adobe.com download page, when I click download, dialogue box shows:   SAVE or OPEN  or CANCEL flashplayer21ax_fb_install_exe from admdownload.adobe.com

Under normal circumstances, I would expect to get a dialogue box that shows:  RUN or SAVE or CANCEL

Normally an exe file will show .exe at the end.  Instead, it shows _exe at the end of the file name

It does no good to SAVE the file flashplayer21ax_fb_install_exe file.  I try to open it and it asks what program to use to open.   A  _exe file is not executable.

I have gone through ALL of the trouble shooting instructions on the Adobe help website.  Everything check-out.

I even tried to uninstall Flash 21.0.0.197 but it would not allow me to do that.  I was going to start from scratch and try to upload the current version.

Please advise why I keep getting a  _exe file, when trying to download the upgrade to 21.0.0.213 Flash.

This topic has been closed for replies.

1 reply

Participating Frequently
April 10, 2016

Hi,

I tried downloading ActiveX plugin, and .exe is being downloaded.

Please try below link.

Flash Player Help

Thanks

alans5874713
Participant
April 11, 2016

Thank you for your assistance.  Issue is now resolved.  Upon restarting my computer, the Adobe Flash update automatically came up.