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A
Anonymous
July 3, 2012
Question

Trying to install flash 11 it says that mscms.dll is missing?

  • July 3, 2012
  • 1 reply
  • 1489 views

Hello,

Im trying to install Flash 11

win7

64bit

admin

virus off

it says that mscms.dll is mising.  I have looked in the sys32 folder and it is there?

Any ideas?

Thanks,

Jim

This topic has been closed for replies.

1 reply

pwillener
pwillener
Legend
July 4, 2012

Try to download the offline installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header and save it to disk, then close all browser windows and run the downloaded installer.

A
Anonymous
July 17, 2012

didnt work

ran sfc/scannow and this is what i got, but dont know what it means

2012-07-15 15:20:38, Info                  CSI    000002e0 [SR] Repairing 1 components

2012-07-15 15:20:38, Info                  CSI    000002e1 [SR] Beginning Verify and Repair transaction

2012-07-15 15:20:38, Info                  CSI    000002e3 [SR] Cannot repair member file "mscms.dll" of Microsoft-Windows-ICM-Base, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2012-07-15 15:20:38, Info                  CSI    000002e5 [SR] Cannot repair member file "mscms.dll" of Microsoft-Windows-ICM-Base, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2012-07-15 15:20:38, Info                  CSI    000002e6 [SR] This component was referenced by "Microsoft-Windows-ICM-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.IcmCoreUpdate"

2012-07-15 15:20:38, Info                  CSI    000002e8 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\windows\SysWOW64"\"mscms.dll"; source file in store is also corrupted

2012-07-15 15:20:38, Info                  CSI    000002ea [SR] Repair complete

2012-07-15 15:20:38, Info                  CSI    000002eb [SR] Committing transaction

2012-07-15 15:20:38, Info                  CSI    000002ef [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired

pwillener
pwillener
Legend
July 18, 2012

Looks like you have a problem with some Windows components; not sure what more I can do to help.

If I had the same problem on one of my computers, I would opt for a Windows Repair Install.

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