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Eleanor_K
Participant
April 2, 2013
Question

Unable to complete installation...

  • April 2, 2013
  • 1 reply
  • 752 views

I have tried to install Flash Player with no success.  I am running a Windws 7, Internet Explorer 10, 32/64 bit systerm. When the program gets to about 50% installed, it tells me to turn off the Internet Explorer even though it is not turned on.  I have tried several  times using the 64bit and the 32bit IE - no success.  I used to have the Flash player and my Secunia says I DO hve it but it does not open when I try to open an American Greetings card.

Please help....

Eleanor K

This topic has been closed for replies.

1 reply

Sunil_Bhaskaran
Sunil_Bhaskaran
Inspiring
April 2, 2013

You need to close Internet Explorer for installation to continue.

If it doesn't, please press Control , Alt , and Delete keys together. Select Task Manager and go to the Process tab.

See if you have any process of Internet Explorer. If you see, select it and click End Process.

Also, go to the following page and let us know if you see the animation. http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Thanks,

Sunil


E
Eleanor_KAuthor
Participant
April 2, 2013

I followed the instructions to delete processes and was able to

get the files installed. However, it still does not recognize

it as I again tried to open an e-card from American Greetings

and it tells me I need to install it.

In checking what I have (deleting the cache, etc) I read I do

nothave the "plug-in" version. Do I need that?

Another 'symptom' that might interest you, I have to copy the

link shortcut on the Internet Explorer most times rather than

just click the link and get results.

So, I still can't access the program when needed.

Eleanor

pwillener
pwillener
Legend
April 3, 2013

For Internet Explorer check

You don't need the plugin if you only use Internet Explorer; the plugin is for other browsers like Firefox.

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