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Participant
November 17, 2015
Answered

unable to install can't change flash install username

  • November 17, 2015
  • 2 replies
  • 293 views

i have an id and password for Adobe which allows me to login in to the Adobe site, when i try to install the flash player it wont let me change to my adobe login and keeps asking for a password I don't know and has no provision for changing the flash player install passord.  i would drop Adobe Flash Player but some of my MAC programs & apps require the new install to run.

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Correct answer jeromiec83223024

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240

2 replies

meb1938Author
Participant
November 17, 2015

‌yyour answer got me to the solution - the password it asked for is the computer password NOT the Adobe password or the Apple OS password.  Thank you.  the installation does not want the Adobe user name.

jeromiec83223024
jeromiec83223024Correct answer
Inspiring
November 17, 2015

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240