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mariamm83360175
Participant
October 13, 2016
Question

Unable to install Flash Player

  • October 13, 2016
  • 1 reply
  • 310 views

I am unable to install Flash Player.

XP SP2

Firefox: 49.0.1

Flash Player: 23.0.0.185

Here is a screenshot of the message I got.

This topic has been closed for replies.

1 reply

ridhij4208356012135538
Adobe Employee
Adobe Employee
October 13, 2016

Hi,

The online installers are signed using a sha256 certificate which is only supported on Windows XP with Service Pack 3. You're best option is to upgrade to a newer supported (by Microsoft) operating system, or at minimum, if not installed, install Service Pack 3.

For now, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section.

Thanks!