Skip to main content
B
Bigdog571
Participating Frequently
November 26, 2006
Question

Unable to install flash player 9

  • November 26, 2006
  • 6 replies
  • 1769 views
I have been unable to install flash player 9. I followed all the directions in the web site and did everything that was suggested for problems. One of the things I was told to do was to uninstall previous versions. That was the worst suggestion! Now I can't go to any web page that has Flash content and see anything. I get the little square with the circle, triangle and box. When I try to install it says it is installing, but then you are supposed to get a picture and some text after installation is complete. However, I just get " and that is it. Adobe does not respond to any e-mail. Can someone please help me?

Doug
    This topic has been closed for replies.

    6 replies

    S
    Sesamboy
    Participating Frequently
    December 12, 2006
    I finally got it working (with IE7).
    Went to the map system32/macromedia/flash and there I saw a file named
    FlashUtil9b which enabled me to update the flash player and it worked.
    I did install the alternative version from http://www.free-codecs.com/download/Real_Alternative.htm b/c I don't want the complete player.
    B
    Bigdog571Author
    Participating Frequently
    December 12, 2006
    I went to that directory and did not find that particular file, however, I found Flash9b.ocx and double clicked on it. After it ran its course, I went back to the directory and the file you mentioned was there. I double clicked on it and a few seconds later a box came up telling me the program installed correctly. So, I open the control panel and went to add or remove programs and sure enough, Adobe flash player 9 was listed.

    I have gone through so many steps before this one, I don't know which one with the .ocx file there. Whatever it was, I know seem to have what we have all been looking for. I went to a web site that always tells me I need the newest version for me to see what I want. I went back there and I was able to view what I never have been able to do.

    Thank you!

    Doug
    A
    Anonymous
    December 11, 2006
    Hi all

    I've been having the same problem, I tried to upgrade to the latest version of Flash Player and was using IE7. When the upgrade failed I tried uninstalling the old version first, after which I could not get Flash to re-install. After a lot of digging around however I've managed to find a fix. I removed the directory C:\WINDOWS\system32\Macromed\Flash and also ran the Flash un-installer (although I don't think this step was necessary). I think rebooted my machine and logged on to the Adobe Website, this time when I clicked on the install Flash player it all worked fine.

    I'm hoping this solves the problem for everyone else as I know just how frustrating this problem is once Flash has been removed from the machine.

    Thanks !

    Dan
    L
    lamb_of_trivium
    Participating Frequently
    December 11, 2006
    Actually there are ton of threads on this. "By Design" Microsoft has removed
    almost all of it's previous functionality in order to add the new tabbing
    system. Flash players and many standard addins no longer work. Microsofts
    answer for this is to disable and uninstall all addins and some how thing the
    internet is going to remove all multimedia. The best aswer for you is to
    uninstall ie7. You system will revert back to IE6 and things will all work
    again. However, in many cases services installed with ie7 and not uninstalled
    with the ie7 uninstaller will also cause problems. The only solution to this
    is to re-install service pack2. Make sure any time you are prompted about
    overwriting a file that is newer than the one in sp2 that you choose to
    overwrite the new file. Things like network connections and other problems
    will persist if you don't.

    A
    Anonymous
    November 30, 2006
    I can feel your frustration. Many times solutions helped other people except for me. Did you uninstall flashplayer before you copied the Macromedia folder into the Application Data folder of the Administrator folder? (a bit confusing, I know) I uninstalled the flashplayer, using the latest uninstaller, then rebooted my computer and finally came to that solution of copying and pasting the Macromedia folder.
    B
    Bigdog571Author
    Participating Frequently
    November 30, 2006
    One of the things that I did when I began having problems installing version 9 was to follow Adobe's directions of uninstalling previous versions. That was the point where I began having problems. Not only could I not install version 9, but I lost all Flash recognition on web sites. I have follow suggestions of looking through the registry for certain entries that need to be deleted. I have tried to install versions 7 & 8, but ran into the error -- INF Install Failure Reason: Unknown. So, there's nothing left to uninstall and nothing will install. Big-time bummer!
    G
    Galkhfasljkhf
    Participant
    December 3, 2006
    I was having the exact same problem as Doug (BigDog57). I tried everything listed here and on other sites to get Flash to install and nothing worked. Finally I got it to install by doing the following. I have 2 users under Windows XP for my wife and me. I had been trying everything using my id. Finally I unistalled Flash using the Adobe uninstall tool. Then I switched to my wife's id - leaving mine logged in too. I opened IE (IE 7) and went to the Adobe flash install page and was able to install it under her id with no problem. Then I switched back to my id, opened IE 7, and verified that flash was still not working for me. At that point I was able to go to the Adobe site and install it under my id with no problem.
    N
    Newsgroup_User
    Inspiring
    November 29, 2006
    > However, I just get "
    > and that is it. Adobe does not respond to any e-mail.

    Did you read the technote on just this issue at

    http://www.adobe.com/go/4a8d52ae
    --
    Jeckyl


    B
    Bigdog571Author
    Participating Frequently
    November 30, 2006
    Yes, I had seen the Tech notes and followed the instructions. The remedy was to remove a file/folder from the registry, but it did not exist in my registry. Once again, I was very hopeful when their notes described by exact problem, but their suggestions didn't work. Maybe someone else will have another idea. I would really like Adobe to reply.
    I have no problem in Firefox reading the web pages with flash content. It is just that the IE part will not install. Firefox uses different files.

    Thanks -- Doug
    A
    Anonymous
    December 13, 2006
    Hello all,

    I had the same problem everyone else here is having trying to install Flash Player. I was able to solve it by following the instructions at http://www.adobe.com/go/fb1634cb

    This looks like a difficult process but turned out not to be as bad as I thought. My only error was assuming it didn't matter what folder I installed the files to, just as long as I knew where they were and could reference that folder in the CMD window; the instructions specify C:\Program Files\Windows Resource Kits\Tools folder, and I put it into C:\Documents and Settings\(my logon id) folder instead. This fixed MY browser, but not my wife's. Realizing the procedure had probably only run in my logon, I then moved the folder to HER C:\Documents and Settings\(her logon id) folder and ran the procedure from her desktop, and voila! - it fixed hers as well. While I haven't tried it since everything is working properly now, I'm guessing that by following the instructions EXACTLY, the browsers in both logons would have gotten fixed.

    Best of luck - hope this helps.
    Larry
    A
    Anonymous
    November 29, 2006
    I had the same problem and I'd tried everything. Then I noticed that C:\Documents and Settings\Administrator\Application Data did not contain the Macromedia folder. My computer has multiple user folders, so I looked at another user folder, double clicked Application Data and noticed that THAT folder did contain the Macromedia folder. I simply copied that Macromedia folder and pasted it into the Application Data folder in C:\Documents and Settings\Administrator. Then I tried to download flashplayer again and it WORKS! I am no computerwhizz, but whatever I did, it got me to download flashplayer! It works perfectly now.....
    B
    Bigdog571Author
    Participating Frequently
    November 30, 2006
    I followed your recipe, but it did not have the same affect on mine as it did on yours. I wish it had. I was very hopeful when I found the Macromedia folder under one user but not Administrator. I don't have mine set up for different users to login. I'm the only one. Anyway, I put that folder as you did, but it still won't install.

    Thanks -- Doug
    W
    WindShadow75
    Participating Frequently
    November 27, 2006
    Try reinstalling version 7 for now. You should be able to view some flash content at least.
    Flash Player 7
    B
    Bigdog571Author
    Participating Frequently
    November 27, 2006
    Thanks, but I tried installing version 7 as you said but it would not install. Once before I had found version 8 and it would not install either -- both for the same reason. When I would select the file from the archive it would begin installing and I would get a message box saying: INF install failure. Problem: Unknown

    That has happened over and over. Any more suggestions?
    thanks -- Doug
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices