Unable to Install Latest Adobe Flash Player

Question

I am attempting to update my version of Adobe Flash Player for my MAC details as follows:

OS X El Capitan - Version 10.11.16

MacBook (13-Inch, Aluminium, Late 2008)

Processor: 2 Ghz Intel Core 2 Duo

Memory: 4 GB 1067 MHz DDR3

Startup Disk: Mac

Graphics: NVIDIA GeForce 9400256 MB

Safari Version: 10.0.1

I am able to download the install file but when it attempts to install it gets between 53% and 56% and fails to install.

I have downloaded the uninstall file and I have attempted to conduct a clean install, but still the same issue occurs.

Please see the attached picture for the exact message I get.

Has anyone else seen an issue with installing this on a setup like this?

Any advice or direction on this would be most appreciated. If further info is required to aid troubleshooting please let me know.

*****Keitha257280a*****

ridhij4208356012135538 · Answer

Hi,Thanks for posting the screenshot of the issue. We would require logs from your machine. Could you please share Adobe_ADM.log and Adobe_GDE.log from the machine. To locate the logs you can go through Where do I find the Flash Player installation log on the Macintosh? Upload/share the logs. To know how to share the logs please go through How to share a document and post a link of the shared logs here.Thanks!

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