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T
tootsie579
Participant
June 3, 2014
Question

Unable to load metafile

  • June 3, 2014
  • 2 replies
  • 35994 views

Why is it that when I am trying to install an adobe product, I get 33% of the way through and then it gives me an error "unable to load metafile"??  It happened with Reader and now with Flashplayer.  With the Reader, I was able to find a different installation link using the troubleshooting guide.  I cannot find the same with flashplayer.  Please tell me how to install Flashplayer because there is a website that I cannot even view without it.  BTW That is annoying that I cannot even see the website without flashplayer.

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2 replies

pwillener
pwillener
Legend
June 7, 2014

You need to download and run both installers (ActiveX and Plugin) from my links.

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tootsie579Author
Participant
June 9, 2014

I am sorry, I didn't understand that.  I now have successfully installed Flash Player 13 ActiveX and Flash Player 13 Plugin.  I closed down IE, reopened it and that website still said that I must update my flash player.  Any other suggestions?

pwillener
pwillener
Legend
June 4, 2014

Use these installers:

For Adobe Reader go to http://get.adobe.com/reader/enterprise/

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tootsie579Author
Participant
June 6, 2014

I did run that and it successfully ran.  According to the program list, I have Flash Player 10 plugin and Flash Player 13 Active X.  I went to the website that requires flash player http://www.chinsnm.com/ and I get this:

When I click to download, that's when I get the unable to load metafile.

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