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Participating Frequently
March 27, 2019
Answered

Unable to play POGO games

  • March 27, 2019
  • 1 reply
  • 2392 views

I have been playing POGO games for decades and now I am unable to download games I always played.  The message says I need to update Adobe Flashplayer.  I work with an iMac computer and the Adobe version is 11.3  I have run every trouble shooting program known to man and am unable to download a later version of Adobe

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Correct answer _maria_


Thank you for posting the screenshot.  Very helpful.

The Flash Player icon indicates this is a very, very old version of Flash Player. You'll want to completely it from the system and install the most recent version (32.0.0.156)

  1. Download the uninstaller posted at uninstall_flash_player_osx.dmg
  2. Close all browsers and apps that may use Flash Player
  3. Double-click the uninstaller to launch it
  4. Follow on-screen prompts to uninstall Flash Player
  5. Delete the following directories:
    • <home directory>/Library/Preferences/Macromedia/Flash\ Player
    • <home directory>/Library/Caches/Adobe/Flash\ Player
  6. Restart the computer
  7. Flash Player should be completely removed from the system.  To confirm:
    1. Go back to System Preferences - the Flash Player Settings Manager should be removed
    2. Launch Finder and navigate to /Library/Internet Plug-ins - Flash Player plugin should be removed
  8. If neither of these 2 are removed, Flash Player didn't uninstall correctly - post back here

When I went to the updates tase, it displayed Preferences Error.  Could not display update page.  I attempted to take a screen shot......

I'm not sure if you're referring to not being able to access https://get.adobe.com/flashplayer, or the System Preferences > Flash Player with this comment.

When you go to https://get.adobe.com/flashplayer, do you see the following?

This is the main Flash Player download page. We've not received any reports of issues with this page.  If you're unable to access this page, it's most likely an issue with your system/network.

The installer is also posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.  This is the same installer posted on https://get.adobe.com/flashplayer

1 reply

_maria_
Community Manager
Community Manager
March 27, 2019

Flash Player 11.3 is very, very old.

Flash Player is available for download at https://get.adobe.com/flashplayer

I have run every trouble shooting program known to man and am unable to download a later version of Adobe

Please provide more detailed information on the problems you encounter when attempting to download Flash Player so that we may provide better assistance.

Also provide the Mac version and browser (including version) that you are using.

Thank you.

Participating Frequently
March 27, 2019

iMac is 12.03 and browser is Safari (came installed in computer).  it appears to be successful when I download but then I discover it is still the version 11.3  PS  I am not a computer techie but I have followed all trouble shooting instructions

Participating Frequently
March 27, 2019

I have used the link I was given above and that seems to install but then I find it isn't the update..