Participant

Question

Unable to Update Flash Player

Forum|Forum|9 years ago
December 8, 2016
2 replies
1664 views

I've been trying to access my Facebook page recently and a message pops up that says, "Warning: Plugin Update Required". It gives more information about the dangers of malware, etc... When I try to click on "Proceed Anyway" after it explains that I could be at risk, I get a blank white page with "Cannot Access" on it. When I try to update my flash player plugin in Chrome, I get the same page. I've gone to chrome://plugins to verify that flash player is enabled (it is) and I've gone to chrome://components. While i'm in chrome://components, I click on "Check for Update" and it lets me know that I need to update it. However, I haven't been able to get around the "Cannot Access" page whenever I go through Adobe's site to update my flash player. Has anyone had this happen to them before? Can anyone help me fix this? I'm on a Windows 7 64-bit operating system using Google Chrome.

PLEASE HELP!!

adobe flash player problem

This topic has been closed for replies.

_maria_

Legend

Hi hearsawho

Sounds like you're either not going to the correct site, or there's an issue with the site's certificate. Please post a screenshot of the page with the 'cannot access' message on it. The screenshot needs to also include the address field of the page.

Thank you.

--

Maria

H

hearsawhoAuthor

Participant

Hello Maria Vargas,

Thanks for your reponse! Please see my reply to divya_1993 for the screenshots [:

_maria_

Legend

Hi Austin Horton,

Thank you very much for posting the screenshots. This issue appears to be the same as the one reported at Adobe Flash Player blocking Facebook and Youtube. To confirm, please do the following:

Click on the padlock next to the URL, when the dialog window opens, click on the Details link:
This will open the Developer Tools window pane
In the Developer Tools section, click View Certificate
When the Certificate Window displays, navigate to the Certificate Path tab
Post a screenshot of the Certificate Path tab

--

Maria

divya010193

Adobe Employee

Hi,

can you please share the snapshot of the popup that you are getting and the "cannot access " page as well.

If you go to chrome://components, choose Adobe Flash Player, and check Always Allow To Run, that should get things going again.

if not, uninstalling and reinstalling Chrome is the easiest next step in the event that the player is damaged or something. If you sign into a Google account from Chrome, it will preserve your important settings. Also, it may take a few minutes after installation for Chrome to actually download and install Flash Player in the background. If you go to some Flash content and Flash isn't available, just wait for sometime, and it should be installed at that point.

Thanks!

H

hearsawhoAuthor

Participant

Hello Divya_1993,

Here are the screenshots below. I've attempted to do everything that you've listed, nothing seemed to work. The red page is what I get when trying to access Facebook. The other two are when I try to "Proceed Anyway" or when I try to update the Flash Player through Adobe's site.

Thanks!

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