Unable to view the flash player installation status in IE11-Win7

Forum|Forum|9 years ago
November 7, 2016
2 replies
205 views

Flash player installed on Browser-IE11;OS-Windows7. To verify the installation, opened the flash player help website - Flash Player Help

Able to see the versions of Falsh player and browser version but on top of it Green tick image with message - Flash player installer or pre-installed... not displayed.

Instead, the message "Please wait, Checking latest version info" message displays. Also able to see the animation with moving cloud.

Is this mean that, Flash player installed propoerly???

Appreciate the support.

This topic has been closed for replies.

A

Anonymous

_maria_

Legend

Hi,

Thank you for the screenshot. I'll forward it to the team that handles that page. Also, it appears you have the content debugger version installed. This version is for content developers to debug their code. Unless you're a content developer using the content debugger will negatively impact your video viewing experience as it's designed to report code errors.

Did you try you clearing the browser cache/cookies, or at minimum all .adobe.com cookies? If not, please try that to see if it fixes the issue.

--

Maria

_maria_

Legend

Hi,

Can you clear the browser cache/cookies, or at minimum all .adobe.com cookies and try again? If the behaviour reproduces, post a screenshot and I'll send it to the team handling that page.

Flash Player is most likely correctly installed, but an issue with the page prevents the detection script from working correctly. You can always check the version installed at Adobe - Flash Player page.

Thank you.

--

Maria

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