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jimthen
Participating Frequently
July 15, 2016
Answered

Unexplained failure

  • July 15, 2016
  • 2 replies
  • 1491 views

Operating system version ( 32 bit or 64 bit version )

Windows 10, 64 bit

Web browser and version

Firefix 42.0

Flash Player version

22.0.0.192

Explain your problem in step-by-step detail if possible

Installation fails at around 60-70% progress, and directs me to the webpage linked here:

https://get3.adobe.com/flashplayer/completion/adm/?exitcode=-1073740777&type=update&re=0&appId=200

I followed every suggestion on your help pages, even installing with another browser, problem persists.

This topic has been closed for replies.
Correct answer _maria_

Shared files - Acrobat.com


Thank you.

From the online installer log files I couldn't quite determine if the installation process had gotten as far as attempting to install Flash Player itself (online installer downloads and installs Flash Player silently in the background), but the failure is prior to this point as the FlashInstall.log file doesn't have anything recent in it.  I do see an error in the online installer log file referring to a proxy server, which you indicate you don't use.  It could be a false error or something in how your system is configured to access the internet is causing it to thing it's using a proxy.

To see how how Firefox is accessing the internet launch Firefox and navigate to about:preferences#advanced and then click on the Settings button in the Connection section.  A new window will pop-up. This will display if it's configured to use a proxy or not.

Windows 10 has a Proxy config listed in both Settings and in the Control Panel:

  • Settings > Netowrk & Internet > Proxy and see if it's configured there
  • Control Panel > Internet Options > Connections > LAN Settings

Ensure all of these are not configured to use a proxy

I'm going to forward the installer log files to the online installer team to troubleshoot further.  They may have more questions for you after they review it.  In the mean time, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier in the 'Still having problems' section.  This is the full installer and doesn't download anything silently in the background.

2 replies

Carm01
Legend
July 15, 2016

Give the manual process a try as outlined here; its only 2 steps

Guide to Manually updating Flash Player - Windows

Hopefully that will assist you

Best Regards

Please mark my post here helpful or answered if I have assisted you

Thanks

jimthen
jimthenAuthor
Participating Frequently
July 15, 2016

It might be prudent to wait for official staff reply, when an apparently direct link redirects via two other sites who insist on setting cookies.

ridhij4208356012135538
Adobe Employee
Adobe Employee
July 15, 2016

Hi,

Please try with the latest version of Flash Player(22.0.0.209).

Additionally, please provide us the logs to help us debug the issue. To do the same follow the below mentioned steps:

  1. Launch Windows Explorer and navigate C:\Users\<YourUserID>\AppData\Local\Temp\
  2. Right-click in an empty area and select New > Text Document
  3. Rename the new file to ADM.trace
  4. Run the online installer again until it stops
  5. When the installation stops, the Adobe_ADM.log and Adobe_GDE.log files will contain additional debugging information.
  6. Upload the 2 log files to cloud.acrobat.com/send and post the link to the uploaded files in your reply.

Thanks!

jimthen
jimthenAuthor
Participating Frequently
July 15, 2016
_maria_
Legend
July 15, 2016

@jimthen

Are you using a proxy server?  If so, how is it configured?