Skip to main content
March 14, 2016
Question

-uninstall command is not working silently for ver 21.0.0.182.

  • March 14, 2016
  • 2 replies
  • 1840 views

I am deploying Flash Player 21 together with the uninstallation. Somehow, the silent command "-uninstall" no longer works. Any idea?

This topic has been closed for replies.

2 replies

_maria_
Legend
March 14, 2016

Hi,

Are you using Windows or Mac?  The -uninstall command only works on Windows.


If you're using Windows, please provide the following:

  • Are you using the uninstaller EXE to uninstall or some other file?  What is the exact command argument you are using to run the uninstaller?
  • Proving a FlashInstall.log file from an impacted system is also beneficial.  The file is saved at C:\Windows\System32\Macromed\Flash.  On a 64-bit OS there is another FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash.  Both files are required from a 64-bit OS.  Upload the file(s) to cloud.acrobat.com using the instructions at How to share a document or some other file sharing service of your choice that doesn't require log-in access.  Post the link to the uploaded files in your reply.

Thank you.

--

Maria

ridhij4208356012135538
Adobe Employee
Adobe Employee
March 14, 2016

Hi,

Can you share the following details:

1. Which OS you are running on.

2. Which player you are installing i.e. Activex/NPAPI/PPAPI.

3. What type of player you are using .pkg/.dmg in case of MAC and .exe or .msi in case of windows.

4. What version of the flash player is installed which you are trying to uninstall.

5. The file you are using to uninstall silently.

Regards,

Ridhi

March 15, 2016

Hi Ridhi,

1. Windows 7  32-bit OS

2. Both ActiveX and PPAPI

3. I was running the uninstall.exe embedded in a vbs script.

4. Adobe Flash Player ver 21.0.0.182. I did not face any issue using when uninstalling previous versions of Flash Player

5. uninstall.exe downloaded from Uninstall Flash Player for Windows

Thanks.

Regards,

Kath

ridhij4208356012135538
Adobe Employee
Adobe Employee
March 15, 2016

Hi,

I tested silent uninstall for all activex, NPAPI and PPAPI. It is working fine for 21.0.182.

Are you running the vbs script as admin?

Could you please share the FlashInstall.log file. The file is saved at the following location:

C:\Windows\System32\Macromed\Flash.

Regards,

Ridhi