Unique problem with installing new version of adobe flash player

Forum|Forum|11 years ago
March 29, 2015
2 replies
334 views

Hi there. I am unable to install the newest version of adobe flash player. I am not getting any error messages like most people's issue on this forum. What happens is I run the installer, and it attempts to install for a second and then the installer screen goes blank , as you can see in the image. nothing happens after this. I have tried uninstalling and reinstalling. Any tips on why this is happening?

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Correct answer _maria_

Hi Casey,

When did you download this file? It is for a problematic installer that we removed from our servers last week (Wednesday 25-March). If it's still being downloaded it's either cached on our servers and we need to clear the cache again, or it may be cached by your browser, in which case, clearing the browser cache will download a new, non-problematic installer.

Thank you in advance.

--

Maria

_maria_Correct answer

Legend

Hi Casey,

When did you download this file? It is for a problematic installer that we removed from our servers last week (Wednesday 25-March). If it's still being downloaded it's either cached on our servers and we need to clear the cache again, or it may be cached by your browser, in which case, clearing the browser cache will download a new, non-problematic installer.

Thank you in advance.

--

Maria